Water Mitigation Team Lead
3 weeks ago
Job Summary
We are seeking a highly skilled Water Mitigation Supervisor to join our team at ServiceMaster of Greater Washington. As a key member of our operations team, you will be responsible for leading our water damage restoration efforts and ensuring that our customers receive the highest level of service.
Key Responsibilities
- Retrieve work orders, check routes for travel, and ensure that all necessary equipment and supplies are loaded on the truck.
- Complete assigned jobs according to company processes, maintaining quality control within the budget of each job.
- Perform daily monitoring on active residential and/or commercial jobs and communicate with customers.
- Maintain records of personnel and resources used on projects and communicate all billable events to others.
- Estimate using carrier audit standards and manage the estimate based on feedback from clients and customers.
- Explain drying processes and next steps to resolution in person to customers using printed materials as a guide.
- Interface with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss.
- Perform quality assurance inspections after completion and obtain customer signatures for approval, request payments when necessary.
Requirements
- High school graduate or equivalent, college degree preferred.
- Strong knowledge of insurance restoration and/or construction industry.
- Valid Driver's License and satisfactory driving record.
- Ability to lift up to 70 lbs.
- Able to work independently or work with/lead a team.
- Exhibit professionalism, maturity, and the willingness to serve the customer.
- Experience managing teams of 2 or more.
- Experience with entering data using a tablet or mobile phone.
- Strong verbal and written communication skills.
- Strong problem-solving and customer service skills.
- Must be able to prioritize activities and meet deadlines.
Benefits
- Paid Training and certifications.
- Retirement Plan - Safe Harbour.
- Health and Dental insurance.
- Company Vehicle - once trained.
- Company Phone.
- Competitive pay.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
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