Customer Care Associate

2 weeks ago


Livonia, Michigan, United States Pratt Industries Full time

Customer Service Representative

Location: Livonia, Michigan

Department: Customer Service

Company: Pratt Industries

Job Overview:

The Customer Service Representative is responsible for managing customer orders and addressing inquiries and concerns effectively.

Key Responsibilities:

  1. Receive and process customer orders directly or through sales representatives.
  2. Timely placement of orders for materials and supplies necessary for production.
  3. Manage billing processes efficiently.
  4. Address customer complaints and inquiries, coordinating with internal teams as needed.
  5. Maintain accurate customer records and files.
  6. Handle new item processing and purchase orders.
  7. Coordinate accounting credits and record changes to customer orders.
  8. Provide fax confirmations to customers.
  9. Support sales personnel and assist in generating additional sales opportunities.
  10. Monitor warehouse inventory to ensure availability and compliance with minimum/maximum levels.
  11. Analyze monthly usage and restocking needs per customer.
  12. Adhere to company policies and procedures.
  13. Perform additional duties as assigned by management.

Qualifications:

Education: High school diploma or GED.

Preferred Experience:

  • Experience in a manufacturing setting.
  • Proficiency in computer data entry.
  • Background in the corrugated box industry.

Language Skills:

Strong communication skills are essential. Ability to read and interpret various documents, including sales reports and operating instructions, and to write routine correspondence.

Mathematical Skills:

Ability to perform basic arithmetic operations and calculate rates, ratios, and percentages.

Reasoning Ability:

Ability to apply common sense to follow instructions and solve problems with limited information.

Technical Skills:

Proficient in computer data entry and knowledgeable about products and production processes.

Physical Demands:

Regularly required to walk, talk, hear, stand, and sit. Vision requirements include close and distance vision, color vision, and depth perception.

Work Environment:

Frequent exposure to wet or humid conditions, moving mechanical parts, and high noise levels.

Performance Metrics:

Performance will be evaluated based on operating standards, personal growth goals, employee relations, and creativity in contributing to business advancements.



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