Customer Care Associate
2 weeks ago
Customer Service Representative
Join our dynamic team at Gasserbush as a full-time Customer Service Representative. This role is essential in providing outstanding support to our customers and sales personnel, ensuring that their needs are met with efficiency and professionalism.
Key Responsibilities:
- Process and manage orders for lighting and controls.
- Expedite orders through various manufacturers to ensure timely delivery.
- Organize and oversee customer expectations and project timelines.
- Communicate effectively with both internal teams and external clients.
- Identify issues and propose effective solutions.
- Track customer projects to ensure they align with client expectations.
- Maintain a high standard of professionalism in all interactions.
- Perform additional duties as required.
Required Qualifications:
- High School diploma or equivalent experience.
- Exceptional written and verbal communication skills with a professional phone demeanor.
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Strong listening skills and the ability to communicate clearly.
- Independent problem-solving capabilities.
- Exhibit confidence, patience, and professionalism in challenging situations.
Preferred Qualifications:
- 1-2 years of experience in the Electrical Industry or Industrial Distribution.
- 1-2 years in a related customer service role.
- Familiarity with lamps, ballasts, and fixtures.
- Associate's or Bachelor's degree in Business, Construction, Distribution, or a related field.
What We Offer:
- Competitive salary with vacation and sick leave.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Flexible spending accounts and employee assistance programs.
- Life insurance and long-term disability coverage.
- 401k plan with company matching and profit-sharing opportunities.
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