Patient Services Coordinator
5 days ago
We are seeking a highly skilled and compassionate Patient Services Representative to join our team at InterMed, P.A. This role is responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and their families.
Key Responsibilities- Answer incoming phone calls and redirect calls as needed
- Schedule routine and follow-up patient appointments
- Reschedule or cancel appointments as required
- Confirm future appointments and provide general practice information to patients
- Assist patients with prescription refill requests and referral requests
- Respond to patient and external customer requests via incoming phone call, adhering to established processes and protocols
- Act as a champion of the patient experience, striving for first call resolution with every patient interaction
- High School Diploma or equivalent required
- Ability to support patients using a calm demeanor, compassion, and empathy
- Strong organizational skills and excellent professional judgment
- Proficiency with Windows-based computer applications and ability to prioritize and handle multiple tasks
- Active listening skills and ability to proficiently use telephone system
- Excellent typing and computer ability while maintaining a telephone conversation
- Ability to consistently meet and adhere to performance and quality metrics
- Ability to demonstrate and uphold InterMed's Values
This is a 4-day per week position, requiring on-site, in-person training, which is provided and expected to take 3-4 weeks depending on experience. State of Maine residence is required.
InterMed, P.A. is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
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