Patient Service Coordinator
1 week ago
We are seeking a highly organized and customer-focused Office Coordinator to join our Imaging Department at Northern Light Mercy Hospital. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.
Responsibilities:- Treat patients and customers with politeness, promptness, and helpfulness, in line with our organization's values and standards.
- Participate in regular team meetings to improve workflows and contribute to better patient outcomes.
- Maintain productivity and efficiency in workflow to accommodate the volume and acuity of the practice.
- Handle difficult conversations with patients and internal customers.
- Register patient demographic and insurance information accurately and provide necessary forms for completion.
- Provide excellent customer service for incoming inquiries, screen calls, and route to the appropriate individual.
- Schedule, reschedule, confirm, acknowledge, and cancel patient appointments.
- Collect co-pays and patient due balances.
- Understand insurance plans and utilize the insurance verification system.
- Obtain patient consents and signatures, schedule follow-up appointments when indicated.
- Perform end-of-day reconciliation of payments, appointments, and validation.
- Investigate and problem-solve insurance denials to recover lost revenue.
- Be patient-centric in interactions and decision-making.
- Participate in the referral process and initiate, receive, and process insurance and services referrals.
- Identify, report, and participate in the resolution of potential or actual patient safety issues.
- Process health information requests in accordance with organization and MMA policy.
- Screen and invite patients to the electronic patient portal.
- Display cooperative behavior and interact positively with others to promote a team environment.
- Create, maintain, and pull patient charts.
- Act as a backup for coworkers as needed.
- Demonstrate and promote the mission and values of the organization.
- Ensure compliance with hospital, state, and federal regulations.
- Uphold HIPAA standards and perform additional duties as required or assigned.
- Behaves with Integrity and Builds Trust: Acts consistently with the core values, commitments, and rules of conduct.
- Cultivates Respect: Treats others fairly, values differences, and contributes to a culture of diversity, inclusion, empowerment, and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results, and behaviors.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help.
- High School Diploma/General Educational Development (GED)
- Potential exposure to abusive and/or aggressive people.
- Potential exposure to diseases or infections.
- Potential exposure to noise levels being uncomfortable.
- Potential exposure to noxious odors.
- Potential exposure to very hot or cold temperatures.
- Work with computers, typing, reading, or writing.
- Lifting, moving, and loading 20 to 30 pounds.
- Prolonged periods of sitting.
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