Customer Account Management Specialist

2 weeks ago


Kapolei, Hawaii, United States Fleenor Paper & Packaging Inc. Full time
Job Overview

Purpose: This role is dedicated to enhancing revenue growth for both current and prospective clients. It is essential in facilitating product distribution across all Fleenor Paper & Packaging locations, with a strong emphasis on attentive service and meticulous attention to detail.

  • Develop and maintain strategic relationships with clients
  • Expand product lines to attract new clientele
  • Engage in consistent communication with clients regarding new offerings
  • Articulate product features tailored to client requirements
  • Maintain comprehensive sales documentation and client/vendor records
  • Identify and pursue emerging sales prospects
  • Collaborate with clients on product innovation
  • Assist in the establishment of new accounts
  • Build a network of potential sales leads
  • Meet revenue targets and ensure client retention
  • Manage client interactions and resolve any issues
  • Input sales data and uphold accurate documentation
  • Coordinate logistics for deliveries and shipments
  • Engage in inventory management and transfers

Reporting Structure:

  • Reports to the Inventory & Administrative Supervisor
  • Collaborates closely with all personnel at Fleenor Paper & Packaging
  • Interacts with various departments within the organization

Essential Qualifications:

  • Experience in customer support
  • Proficient phone communication skills
  • Data entry proficiency
  • Familiarity with Microsoft Excel and Word
  • High school diploma or equivalent

Preferred Qualifications:

  • Previous experience in the paper or packaging sector
  • Understanding of Infor or similar CRM systems

Required Skills and Abilities:

  • Strong communication and customer service abilities
  • Excellent organizational and analytical skills
  • Capacity to adapt to evolving industry trends

Company Overview: Fleenor Paper is a prominent manufacturer of sustainable packaging solutions, boasting nationwide distribution capabilities and international shipping.



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