Customer Account Management Specialist
2 weeks ago
Purpose: This role is dedicated to enhancing revenue growth for both current and prospective clients. It is essential in facilitating product distribution across all Fleenor Paper & Packaging locations, with a strong emphasis on attentive service and meticulous attention to detail.
- Develop and maintain strategic relationships with clients
- Expand product lines to attract new clientele
- Engage in consistent communication with clients regarding new offerings
- Articulate product features tailored to client requirements
- Maintain comprehensive sales documentation and client/vendor records
- Identify and pursue emerging sales prospects
- Collaborate with clients on product innovation
- Assist in the establishment of new accounts
- Build a network of potential sales leads
- Meet revenue targets and ensure client retention
- Manage client interactions and resolve any issues
- Input sales data and uphold accurate documentation
- Coordinate logistics for deliveries and shipments
- Engage in inventory management and transfers
Reporting Structure:
- Reports to the Inventory & Administrative Supervisor
- Collaborates closely with all personnel at Fleenor Paper & Packaging
- Interacts with various departments within the organization
Essential Qualifications:
- Experience in customer support
- Proficient phone communication skills
- Data entry proficiency
- Familiarity with Microsoft Excel and Word
- High school diploma or equivalent
Preferred Qualifications:
- Previous experience in the paper or packaging sector
- Understanding of Infor or similar CRM systems
Required Skills and Abilities:
- Strong communication and customer service abilities
- Excellent organizational and analytical skills
- Capacity to adapt to evolving industry trends
Company Overview: Fleenor Paper is a prominent manufacturer of sustainable packaging solutions, boasting nationwide distribution capabilities and international shipping.
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