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Customer Service Account Executive
2 months ago
Freightliner Northwest is currently seeking candidates for the role of Customer Service Account Executive.
Since its inception, Freightliner Northwest has been dedicated to fulfilling the transportation requirements of our clients. As a leading network of dealerships, we pride ourselves on delivering exceptional service and comprehensive solutions for commercial vehicles. Our commitment to excellence has established us as a premier dealership family in the region, and we continuously strive to enhance our team with skilled professionals. Our dedicated staff ensures top-notch service to our clientele, and we offer a variety of career paths within our dealership network.
Key Responsibilities
The Customer Service Account Executive is pivotal in creating a positive first impression and providing exceptional service throughout the customer journey.
Job Summary
- Welcome and engage with customers, initiating service requests for repairs.
- Accurately gather customer details, document requests, and prepare detailed estimates.
- Coordinate and schedule work in collaboration with the service team.
- Oversee the relocation and assessment of warranty components for disposal or shipping.
- Revise annual warranty repair documentation.
- Manage warranty submissions effectively.
- Maintain clear communication with shop management and collaborate on problem-solving.
- Keep customers informed about the status of their repairs at all times.
- Open and close service orders, input additional work requirements, verify warranty coverage, and utilize established systems and processes.
- Ensure accurate data entry on all service orders, focusing on the precision of all information and codes entered into the system.
- Collect purchase order details, warranty information, and customer payments.
- Exercise sound judgment to uphold a safe and organized work environment.
- Take initiative in addressing new and varied requests while exploring opportunities for added value.
- Foster personal and professional growth within the role.
- Perform additional duties as needed, including reviewing non-proprietary orders and assisting with parts inquiries and payment processing.
Job Requirements
Education: High School diploma or equivalent preferred.
Experience: Previous experience in a service advisory role is preferred, or at least one year of related experience in a repair environment. Technical knowledge of heavy-duty vehicles is advantageous but not mandatory. Prior customer service experience is essential.
Skills: Must demonstrate professionalism and a commitment to safety at all times. Excellent verbal and written communication skills are required, along with strong listening abilities. Good customer service aptitude is essential. Ability to prioritize tasks and manage multiple responsibilities effectively. Capable of working independently as well as collaboratively within a team.
Job Conditions
Physical: This role involves sitting, typing, and using a 10-key, as well as walking and navigating stairs. Occasional lifting and maneuvering around heavy-duty vehicles is required. Extensive use of telephones and computer keyboards is necessary.
Environmental: Primarily indoors with occasional outdoor responsibilities. May involve transporting documents between locations in varying weather conditions. Some noise may be encountered while visiting other departments.
Hours: Standard business hours.
Compensation: Competitive hourly wage based on experience.
Additional Information:
This job description aims to provide essential information regarding the scope of the position and the general nature of the work performed by individuals in this role. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
