Wine and Hospitality Specialist

6 days ago


Sarasota, Florida, United States Cooper's Hawk Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Tasting Room Ambassador at Cooper's Hawk Winery & Restaurants. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and promoting our wine club membership program.

Key Responsibilities
  • Guest Service
    • Greet all guests with a warm and welcoming smile, engaging them in conversation and answering questions about our wine, food, and facilities.
    • Proactively build relationships with guests and create a memorable experience through personalized service and attention to detail.
  • Wine Knowledge
    • Maintain full knowledge of our wine offerings, including our wine club program and its benefits.
    • Actively educate guests on our wine club membership program and its rewards, inviting them to participate and expand our membership base.
  • Teamwork
    • Collaborate with other team members to ensure seamless service and a positive guest experience.
    • Support the Host and Service Assistant positions as needed, maintaining a high level of service and attention to detail.
  • Operations
    • Stock and maintain wine and retail merchandise in the tasting room, ensuring all products are attractively displayed and easily accessible.
    • Assist with the transport of carryout and curbside delivery orders to guests.
    • Perform other duties as assigned to ensure the smooth operation of the tasting room.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; experience in a casual dining or upscale dining environment or retail sales preferred.
    • Experience in a wine environment or equivalent preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills, with the ability to work effectively with guests, managers, and team members.
    • Ability to multitask and work calmly and effectively under pressure, in a fast-paced environment.
    • Ability to stand and walk up to 10 hours per shift, with the ability to lift and carry up to 40 pounds.
    • Ability to exert fast-paced mobility up to 6 hours in length.
    • Must be able to read, write, and understand English.
  • Work Environment
    • Ability to work flexible shifts and schedules, inclusive of weekends and some holidays.
    • Must be able to perform essential functions to Cooper's Hawk standards and with reasonable accommodation.


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