Appointment Coordinator

1 week ago


Olympia, Washington, United States MSCCN Full time
Appointment Clerk - Trucking

Are you a customer service enthusiast who thrives in a fast-paced environment? Do you have a passion for delivering exceptional service and ensuring timely appointments? We're seeking a skilled Appointment Clerk to join our team at Old Dominion Freight Line, Inc.

Key Responsibilities:
  • Schedule appointments with customers and clients via phone, email, and records time and date of appointments in our AS400 system database or other company/internal freight monitoring system.
  • Provide top-notch customer service by responding to emails, status of shipments, and helping customers correctly complete Bill of Lading and label freight.
  • Work collaboratively with internal teams to ensure seamless appointment scheduling and customer satisfaction.
Requirements:
  • High School diploma or equivalent preferred.
  • 1 year of customer service experience, preferably in the transportation industry.
  • Strong attention to detail and excellent written and verbal communication skills.
  • Proficiency with Microsoft Office and experience with AS400 preferred.
What We Offer:
  • Competitive compensation range: $20.21-$24.57.
  • Great health benefits, including a zero-premium medical plan for employee-only coverage.
  • Short-term and long-term disability, flex spending accounts, and 401(k) retirement plan with company match.
  • 12 days paid time off and 9 paid holidays, including a birthday holiday.
  • Training and growth opportunities to build a career.

Old Dominion Freight Line, Inc. is an equal opportunity employer. We welcome applicants from diverse backgrounds and are committed to creating an inclusive work environment.



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