Front Desk Representative
3 days ago
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the AC Hotel Clearwater Beach. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.
Key Responsibilities:
- Greet and welcome guests upon arrival, registering them into the computer and verifying their reservation and credit information.
- Accept payment for guests' accounts and maintain a house bank, making daily deposits and accurate reports of receipts.
- Issue keys to guests and control entrance to safety deposit boxes, post miscellaneous charges as requested, and assist the concierge with handling mail and facsimiles.
- Book reservations for guests and assist with check-out, ensuring rooms and services are correctly accounted for and handling money, processing credit and debit cards, and accepting various forms of payment.
- Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, and promotions, and answer guest questions and inquiries.
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
Requirements:
- Must be able to prioritize and work efficiently with limited supervision.
- Requires effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs.
- Must possess basic computer skills and have a strong attention to detail.
- Ability to handle cash and balance a cash drawer required.
- Strong team player, able to partner with management and other employees in a professional manner.
What We Offer:
- A competitive pay rate and a comprehensive benefit package, including health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, and employee assistant program.
- A dynamic and supportive work environment with opportunities for growth and development.
We are an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
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