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Front Desk Representative

2 months ago

Clearwater, United States KSL Resorts Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the AC Hotel Clearwater Beach. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities:
  • Greet and welcome guests upon arrival, registering them into the computer and verifying their reservation and credit information.
  • Accept payment for guests' accounts and maintain a house bank, making daily deposits and accurate reports of receipts.
  • Issue keys to and control the entrance of safety deposit boxes, post miscellaneous charges as requested, and assist the concierge with handling mail and facsimiles.
  • Book reservations for guests and assist with check-out, ensuring rooms and services are correctly accounted for and handling money, processing credit and debit cards, and accepting various forms of payment.
  • Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, and promotions, and answer guest questions and inquiries.
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
Requirements:
  • Must be able to prioritize and work efficiently with limited supervision.
  • Requires effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs.
  • Must possess basic computer skills and have a strong attention to detail.
  • Ability to handle cash and balance a cash drawer required.
  • Strong team player, able to partner with management and other employees in a professional manner.

We are an Equal Opportunity Employer and welcome applications from all qualified candidates. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.