Member Services Representative

7 days ago


Harrison, New Jersey, United States New York Red Bulls Full time
Member Services Executive

The New York Red Bulls are seeking a highly skilled Member Services Executive to join our team. As a key member of our organization, you will be responsible for delivering exceptional service to our season ticket holders, driving revenue growth, and enhancing the overall fan experience.

Key Responsibilities:

  • Develop and execute strategies to improve season ticket holder retention rates and grow the member base through referrals and prospecting.
  • Provide world-class service to our members, responding to their needs and concerns in a timely and professional manner.
  • Collaborate with cross-functional teams to deliver customized communications, events, and benefits to our members.
  • Manage and analyze data to inform business decisions and drive revenue growth.
  • Work closely with staff and management to achieve business objectives and improve processes.

Requirements:

  • Minimum of 2 years' experience in customer service, loyalty marketing, event management, and/or sales.
  • Excellent written and verbal communication skills.
  • Strong planning and project management skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in Microsoft Office.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

About Us:

The New York Red Bulls are one of the premier sports teams in the United States, competing in Major League Soccer (MLS). We are committed to delivering exceptional experiences for our fans and members, and we are seeking a talented and dedicated individual to join our team.



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