Customer Service Representative II
1 week ago
We are seeking a highly skilled Customer Service Representative II to join our team at ConsultNet. As a key member of our organization, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Train school district clerical personnel on data processing applications and documentation.
- Provide information to user districts on data preparation and submission to the Regional Information Center.
- Resolve basic data application problems through telephone support and refer complex issues to higher staff.
- Conduct informal training sessions for school district clerical support staff.
- Monitor processing for user districts through various data processing phases.
- Participate in projects as a team member under the supervision of a higher-ranking employee.
- Assist in identifying user concerns, problems, and suggestions and convey information to appropriate Regional Information Center personnel.
- Promote the use of data processing services with all districts.
- Graduation from high school or possession of a high school diploma and either three years of work experience in data processing operations and/or technical support or customer service related to data processing applications, or three years of experience using an automated financial, human resources, or student information system in a school district.
- Satisfactory completion of 30 college credits may be substituted on a year-for-year basis for up to two years of the work experience described above.
- SPECIAL REQUIREMENT FOR APPOINTMENT IN SCHOOL DISTRICTS: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation, Chapter 180 of the Laws of 2000, and by the Regulations of the Commissioner of Education, candidates for appointment in school districts must obtain clearance for employment from the State Education Department prior to employment based upon a fingerprint and criminal history background check.
- Priority given to candidates who are currently on a Civil Service List for this title.
- Candidates must have taken or be eligible to take the civil service exam for this title.
We are an Equal Opportunity Employer and welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
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