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Front Desk Supervisor

1 month ago

Atlanta, Georgia, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional customer service and ensuring a smooth guest experience. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Assist the Front Desk Manager in overseeing the front desk operations, including check-in, check-out, and guest services.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk team, including training, coaching, and evaluating their performance.
  • Monitor and maintain the front desk area, ensuring it is clean, organized, and well-stocked.
  • Process guest payments, handle room assignments, and manage the hotel's room inventory.
  • Collaborate with other hotel departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
  • Stay up-to-date on hotel policies, procedures, and services, and communicate them effectively to guests and team members.
Requirements
  • At least 2-3 years of experience in a hotel or hospitality-related field.
  • Strong leadership and communication skills, with the ability to motivate and train a team.
  • Excellent customer service skills, with a focus on providing exceptional guest experiences.
  • Ability to work effectively in a fast-paced environment, with a high level of attention to detail.
  • Basic math skills and ability to handle cash and credit transactions.
  • Ability to lift up to 25 pounds and stand for long periods of time.
What We Offer

Aimbridge Hospitality offers a competitive salary and benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.