Front Desk Supervisor
18 hours ago
Crowne Plaza Atlanta Midtown hotel is strategically located between Downtown Atlanta and Buckhead, offering an ideal setting for both business and leisure travelers.
Our hotel is situated near Fortune 100 corporations and popular attractions like the Georgia Aquarium, World of Coca-Cola, and College Football Hall of Fame.
Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for managing the Front Office operations, ensuring exceptional customer service, and maintaining compliance with corporate and franchise policies.
Responsibilities- Communicate effectively with guests and staff to provide clear direction and ensure seamless operations.
- Assign and instruct guest service agents on their duties and responsibilities.
- Observe performance and provide feedback to improve service quality.
- Ensure efficient and friendly guest interactions, including check-in, check-out, and other guest contacts.
- Verify and imprint credit cards for authorization and handle cash, make change, and balance the house bank.
- Post charges to guest rooms and house accounts using the computer system.
- Resolve customer complaints and complications by conducting thorough research and determining effective solutions.
- Comply with attendance rules and be available to work on a regular basis.
- High school diploma required, college degree preferred.
- One year experience in customer service in hospitality or a similar industry.
- Ability to effectively deal with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy.
- Basic mathematical skills and ability to use a calculator to prepare moderately complex mathematical calculations.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to stand, walk, and continuously perform behind the front desk.
HEI Hotels and Resorts offers a comprehensive benefit program that includes competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) savings plan with matching funds.
We also offer a wide array of coverage, including supplemental, spousal, and child life insurance, as well as short and long-term disability plans.
Our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as your employer.
HEI Hotels and Resorts is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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