Client Service Representative

2 days ago

West Fargo, North Dakota, United States Midco Full time
Job Summary

We are seeking a highly skilled Business Support Specialist to join our team at Midco. As a key member of our customer service team, you will be responsible for providing exceptional support to our business clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Support: Serve as the primary point of contact for business clients, troubleshooting and resolving technical issues related to Midco services.
  • Documentation: Thoroughly document each interaction, ensuring all technicians have up-to-date client notes.
  • Escalations: Handle mindful escalations via work orders or Midco's Ticketing System for business clients experiencing service changes, trouble calls, or disconnects.
  • Cross-Training: Cross-train as required, developing a broad set of skills to support client demand while staying current with Midco's expanding product offering.
  • Proactive Engagement: Proactively engage with clients, streamlining issue resolution and minimizing their effort.
  • Team Collaboration: Maintain a team-oriented atmosphere by collaborating with others to ensure best practices are being developed and followed for all interactions.
  • Order Execution: Prepare and execute orders as needed in assisting clients, including service changes, trouble calls, downgrades, and disconnects.
  • Core Values: Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers.
  • Confidentiality: Adhere to Midco privacy guidelines to ensure each customer's privacy.
  • Attendance: Maintain regular attendance and adhere to scheduling as required by your position.
Requirements
  • Education: High school diploma or GED is required. Associate's degree is preferred.
  • Experience: One year of technical support with customer contact experience is required. Experience in telecommunications is preferred.
  • Certifications: Be certified as a Jones NCTI Master Account Representative or achieve it within 12 months of being in role.
Work Environment and Physical Demands
  • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
  • The employee may occasionally lift and/or carry loads of up to 30 lbs.
  • The noise level in the work environment is moderate to loud.

  • Customer Service Representative for Corporate Clients

    16 hours ago

    Fargo, North Dakota, United States Sammons Financial Group Full time

    About Sammons Financial GroupSammons Financial Group is a leading provider of life insurance, annuity, and retirement planning products. As a privately held company, we prioritize long-term value over short-term earnings pressures, allowing us to deliver on our commitments to customers, distribution partners, employees, and communities.Our CultureWe offer a...

  • Registration Services Representative

    7 days ago

    West Fargo, North Dakota, United States Essentia Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Essentia Health. As a Patient Access Representative, you will play a critical role in ensuring that patients receive timely and professional service during the registration process.Key ResponsibilitiesInterviews and Data Collection: Conduct thorough interviews with...

  • Financial Services Representative

    7 days ago

    Fargo, North Dakota, United States New York Life Full time

    Job OpportunityWe are seeking a highly motivated and driven individual to join our team as a Financial Services Representative. As a representative, you will play a critical role in helping clients develop a sound, long-term strategy to achieve their financial goals.Key ResponsibilitiesClient Assessment: Conduct thorough assessments of clients' financial...

  • Financial Services Representative

    2 days ago

    Fargo, North Dakota, United States New York Life Full time

    About the RoleWe are seeking a highly motivated and dedicated individual to join our team as a Financial Services Representative. As a key member of our team, you will play a vital role in helping individuals secure their financial future with confidence.Key ResponsibilitiesCraft personalized financial plans tailored to the unique needs and situations of...

  • Financial Services Representative

    7 days ago

    Fargo, North Dakota, United States New York Life Full time

    About the RoleWe are seeking a dedicated and ambitious individual to join our team as a Financial Services Representative. As a key member of our team, you will play a vital role in helping individuals secure their financial future with confidence.Key ResponsibilitiesCraft personalized financial plans tailored to the unique needs and situations of individual...

  • Customer Service Representative

    5 days ago

    West Fargo, North Dakota, United States New Perspective Senior Living Full time

    Job Summary:We are seeking a highly skilled and friendly Customer Service Representative to join our team at New Perspective Senior Living. As a Food and Beverage Server, you will be responsible for providing exceptional service to our residents, ensuring their dining experience is nothing short of outstanding.Key Responsibilities:Engage with residents in a...

  • Client Support Representative

    2 weeks ago

    Fargo, North Dakota, United States Thrifty White Pharmacy Full time

    Position OverviewPRIMARY OBJECTIVE:Deliver outstanding customer support as the primary liaison for pharmacies through various communication channels. Utilize Thrifty White technology to thoroughly investigate and resolve inquiries as presented by clients and pharmacy staff, including but not limited to processing claims, submitting authorization requests,...

  • Customer Service Representative

    9 hours ago

    Fargo, North Dakota, United States Aramark Uniform Services Full time

    Job SummaryAramark Uniform Services is seeking a highly motivated and customer-focused Route Sales Representative to join our team. As a Route Sales Representative, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and driving sales growth.Key ResponsibilitiesSafely operate a company vehicle to...

  • Financial Services Representative

    4 days ago

    Fargo, North Dakota, United States New York Life Full time

    About New York LifeWe are a leading provider of insurance, annuity, and investment solutions, dedicated to delivering financial security and peace of mind to our policy owners. Our mission is to act with integrity and humanity in all our interactions, serving as stewards for the long term and reflecting the permanence of our company.Job SummaryWe are seeking...

  • Client Care Representative

    2 weeks ago

    Fargo, North Dakota, United States vnlemployment Full time

    Position Overview:As a vital member of our team, you will enhance customer loyalty by delivering exceptional service through both inbound and outbound communications. Your role will involve assisting customers in troubleshooting and resolving service-related issues, answering inquiries, and providing education on our offerings.Key Responsibilities:Engage...

  • Customer Service Representative

    3 days ago

    Fargo, North Dakota, United States EA Solutions Full time

    Job DescriptionCustomer Service RepresentativeWe are seeking highly motivated and customer-focused individuals to join our team at EA Solutions as a Part Time Customer Service Assistant. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and supporting our expanding clientele.Key...

  • Client Support Representative

    2 weeks ago

    Fargo, North Dakota, United States Midco Rural Internet Full time

    Customer Care Support ExpertJob Category: Customer Service - Call CenterJob Overview:This position offers a work from home opportunity. Midco provides all necessary equipment and training to enable you to work remotely. Enjoy complimentary cable and internet services from your first day. Shift differentials are available, and you will undergo four weeks of...

  • Insurance Service Representative

    7 days ago

    Fargo, North Dakota, United States New York Life Insurance Co Full time

    Job SummaryNew York Life Insurance Co is seeking a highly skilled Insurance Service Professional to support our insurance agents, clients, and management team. As a Customer Service Representative, you will work closely with our agents to facilitate the contracting and licensing process, manage insurance policy applications, and provide exceptional customer...

  • Client Relationship Manager

    2 weeks ago

    Fargo, North Dakota, United States First United Bank Full time

    Job OverviewPOSITION TITLE: Client Relationship ManagerDEPARTMENT: Customer ServiceREPORTS TO: Market PresidentSUPERVISES: Customer Service RepresentativesPOSITION SUMMARY: Acts as the main liaison for clients and staff at the branch, addressing their inquiries and needs. Manages various transactions while ensuring adherence to banking regulations and...

  • Customer Service Representative

    3 days ago

    Fargo, North Dakota, United States Walman Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Walman Optical Company. As a key member of our Optical Lab, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerProcess customer orders...

  • Client Relations Specialist

    2 weeks ago

    Fargo, North Dakota, United States Aramark Uniform Services Full time

    Position Title: Customer Service Representative - DriverJob Category: Service ProfessionalOverview:The Customer Service Representative (RSR) Driver is responsible for cultivating strong, positive relationships with clients while consistently striving to exceed their expectations. In a competitive landscape, successful Route Sales Representatives must...

  • Client Support Specialist

    2 weeks ago

    Fargo, North Dakota, United States Dahl Consulting Full time

    About the Role: Dahl Consulting is collaborating with a prominent player in the distribution sector. We are looking for a dedicated individual to fill the position of Customer Service Representative. This is a permanent opportunity that offers a chance to make a significant impact.Location: Fargo, NDCompensation: $19.00 per hourKey Responsibilities:Handle...

  • Client Support Specialist

    2 weeks ago

    Fargo, North Dakota, United States Dahl Consulting Full time

    Position Overview: Dahl Consulting is collaborating with a prominent entity in the distribution sector to find a qualified Customer Service Representative for a permanent role. This position offers an excellent opportunity for individuals looking to enhance their career in customer support.Location: Fargo, NDCompensation: $19.00 per hourKey...

  • Customer Service Representative

    3 days ago

    Fargo, North Dakota, United States First International Bank & Trust Full time

    **Job Summary**First International Bank & Trust is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and professionalism to existing and/or prospective customers.**Key Responsibilities:**• Provide exceptional customer service...

  • Client Relationship Manager

    1 week ago

    Fargo, North Dakota, United States Jobot Full time

    Join Jobot, a leading custom packaging firm, as we seek a skilled Outside Sales Representative to enhance our sales team. If you possess a strong sales acumen and a background in engineering, this role offers a unique opportunity to advance your career. With over 60 years of industry experience, we pride ourselves on our commitment to our employees and the...