Client Acquisition and Support Specialist
4 days ago
We are seeking a highly skilled Client Acquisition and Support Specialist to join our team. As a Client Acquisition and Support Specialist, you will be responsible for guiding new customers through the onboarding process, ensuring they understand how to navigate and utilize our platform. This is a part-time role with flexible hours, allowing you to balance your work and personal life.
The ideal candidate will have excellent communication skills, both written and verbal, and the ability to create rapport with customers. Previous experience in customer service, onboarding, or similar roles is a plus, especially in a SaaS or tech environment. If you're passionate about helping others succeed and have the energy and personality to make every customer feel valued, we'd love to hear from you.
Key Responsibilities:
- Provide personalized support via email, chat, and phone to answer any questions or resolve issues.
- Guide new customers through the onboarding process, ensuring they understand how to navigate and utilize the OmniFunds platform using live sessions and recorded webinars.
- Monitor customer progress during the onboarding process and proactively reach out to check on their success and offer assistance if needed.
- Create and deliver helpful resources, including tutorials and guides, to ensure customers have a smooth start with OmniFunds.
- Work closely with the customer support team to identify and address any common questions or pain points.
- Collect and relay customer feedback to help improve the platform and customer experience.
Benefits of Working with Us
- Competitive hourly pay: $**25-$30** per hour.
- Flexible, part-time hours.
- Opportunity to make a real impact in helping customers succeed on our platform.
- Remote work options with a supportive and fun team.
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