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Assistant Front Office Manager
2 months ago
We are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the front office, ensuring exceptional customer service, and driving business growth.
Key Responsibilities- Supporting Management of Front Desk Team
- Lead, influence, and encourage team members to achieve exceptional customer service and sales results.
- Advocate sound financial and business decision-making.
- Develop and implement strategies to improve team performance and productivity.
- Managing all Day-to-Day Operations
- Supervise and manage front office staff, ensuring they have the necessary tools and resources to perform their duties effectively.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective action plans.
- Develop and implement procedures to ensure seamless check-in and check-out processes.
- Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Monitor and analyze guest feedback and comments to identify areas for improvement.
- Collaborate with the Front Office Manager to develop and implement corrective action plans to address any issues.
- Ensuring Exceptional Customer Service
- Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly and professionally.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback and comments to identify areas for improvement.
- Managing Projects and Policies
- Implement and maintain policies and procedures to ensure compliance with company standards and regulations.
- Develop and implement strategies to improve operational efficiency and reduce costs.
- Collaborate with the Front Office Manager to develop and implement corrective action plans to address any issues.
- Education and Experience
- High school diploma or equivalent required; 2 years of experience in a related field preferred.
- 2-year degree from an accredited university in a related field preferred.
- Skills and Qualifications
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Ability to lead and motivate a team.
We offer a competitive salary range of $85,000 to $108,000 annually, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
