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Patient Services Representative

2 months ago

Cranston, Rhode Island, United States Goconfluent Full time

**Job Summary**

We are seeking a highly skilled and detail-oriented Medical Office Coordinator to join our team at Goconfluent. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients and ensuring a smooth and efficient experience.

**Key Responsibilities**

  • Interface with patients and customers to provide a positive and welcoming experience
  • Develop and maintain strong relationships with patients and internal staff
  • Coordinate with various departments to ensure patient requests are handled promptly and accurately
  • Schedule appointments and manage patient flow
  • Perform data entry and maintain accurate records
  • Collect and process patient payments
  • Operate multi-line phone systems and respond to patient inquiries
  • Fax, mail, and file medical records and sensitive documents
  • Prepare bank deposits and process daily charges
  • Verify patient insurance benefits and obtain pre-certifications
  • Communicate effectively with clinic and billing staff
  • Participate in educational activities and attend staff meetings
  • Maintain confidentiality and adhere to HIPAA guidelines

**Requirements**

  • High school diploma or equivalent required
  • Previous experience in a medical office setting preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills