Team Support Specialist

7 days ago


Springfield, Illinois, United States Russell Cellular, Inc. Full time

About Russell Cellular, Inc.

Russell Cellular, Inc. is a leading provider of wireless communication services, with a strong presence in the retail industry. Our company values innovation, customer satisfaction, and employee growth.

Job Summary

We are seeking a highly motivated and detail-oriented Team Support Specialist to join our team. As a Team Support Specialist, you will play a critical role in delivering exceptional customer experiences and supporting our retail locations.

Key Responsibilities

  • Provide outstanding support to our retail locations, ensuring seamless customer experiences.
  • Develop and maintain a strong knowledge of our company's products and services.
  • Utilize effective communication skills to resolve customer issues and concerns.
  • Work collaboratively with cross-functional teams to achieve business objectives.
  • Stay up-to-date with industry trends and developments to provide expert advice to customers.
  • Meet daily and monthly performance metrics to ensure exceptional customer satisfaction.

Requirements

  • High school diploma or equivalent required.
  • Strong problem-solving and organizational skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office, including Excel and Outlook.

What We Offer

  • A 40-hour work week guarantee.
  • Flexible scheduling, including rotating Sundays.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • Opportunities for growth and advancement within the company.

Equal Opportunity Employer Statement

Russell Cellular, Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


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