National Account Portfolio Manager

1 week ago

San Jose, California, United States Allied Universal® Full time
Job Description

Allied Universal is a leading security and facility services company that offers rewarding careers with a sense of purpose. As a National Account Portfolio Manager, you will be part of a dynamic, diverse, and inclusive team that fuels a culture that reflects in our communities and customers we serve.

Job Overview

The National Account Manager position is responsible for managing the contractor's assigned security team and overseeing regional security service delivery requirements. This role has accountability for strategic operations scope and is responsible for the administration, coordination, planning, development, direction, and implementation of projects and initiatives that reflect Samsung Semiconductor's core objectives.

Key Responsibilities

  • Develop and maintain a strategic service delivery program that meets standards and goals for all geographies regarding operation objectives, service delivery strategies, and ongoing methodologies for constant customer and employee satisfaction.
  • Partner with Samsung Semiconductor security management to ensure a consistency of service standards, tools, and best practices throughout all locations covered under this agreement.
  • Assist with contract compliance across all Samsung Semiconductor locations covered under this agreement.
  • Responsible for facilitating regional communication to oversee the standardization of post orders, training standards, operating procedures, invoicing, terminology, and quality compliance.
  • Identify service improvements and efficiencies throughout the operation and communicate these opportunities and recommendations to the client.
  • Ensure the Contractor's core values are aligned with Samsung Semiconductor needs.
  • Ensure that quality, accuracy, responsiveness, and integrity are being delivered to all internal and external customers by the regional and corporate support.
  • Maintain all required portfolio contracts and agreements.
  • Develop a Contractor playbook in alignment with client's goals, update annually.
  • Develop and maintain emergency preparedness process and procedural information.
  • Provide technical information related to safety and emergency preparedness issues.
  • Research and compile data for, and prepare training manuals, department procedures, reports, and other SERT related materials.
  • Make recommendations regarding the purchase of emergency preparedness safety and other equipment and supplies.
  • Plan, direct, monitor, and evaluate the effectiveness of comprehensive company-wide emergency preparedness services and programs, including needs assessment, program design, planning, implementation, and evaluation.
  • Act as liaison between senior level management and program staff to ensure that all appropriate policies and guidelines are followed, and that programs are developed with adequate resources to maintain expected levels of service.
  • Consult with other program managers on relevant programs issues, develop alternative strategies, and assist in the implementation of emergency preparedness advancements and solutions as necessary.
  • Directs the development and operation of Samsung Semiconductor's emergency response teams (SERT). Responsible for developing strategy, providing leadership, and management of SERT for multiple sites.
  • Ensure that all Contractor personnel are empowered to successfully meet their objectives.
  • Assist in overall Samsung Semiconductor security functions as mutually agreed upon by the parties.

Requirements

  • High School Diploma
  • Minimum of 10+ years of customer service-related experience
  • Minimum of 10+ years of security, law enforcement, or asset protection-related experience
  • Excellent verbal and written communication skills, in the English language
  • A high degree of organization and time management skills
  • Detail oriented
  • Ability to develop, refine, and manage processes
  • Possess security operations knowledge
  • Knowledgeable of all Samsung Semiconductor policies and procedures
  • Ability to work and make decisions independently while also being a team player
  • Professional demeanor and excellent customer service skills
  • Possess a solid employment history demonstrating reliability and dependability
  • Possess critical thinking skills and the ability to apply problem-solving techniques to identify and implement results-oriented solutions
  • Strong computer skills to include presentations, text documents, and spreadsheets
  • Excellent presentation skills
  • Ability to handle multiple projects simultaneously
  • Possess a good understanding of finances and budgeting
  • Ability to effectively delegate and mobilize resources
  • Ability to effectively lead and mentor a team of security professionals

Other Requirements

  • Must be able to work flexible schedules
  • Quarterly Travel
  • Valid CA Drivers License with clean driving record

Salary Range: $140,000 - $150,000 / year

PPO # 14417

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