National Account Portfolio Manager

3 days ago

San Diego, California, United States Allied Universal Full time
Job Title: National Account Portfolio Manager

At Allied Universal, we're committed to providing rewarding careers that give you a sense of purpose.

As a National Account Portfolio Manager, you'll be part of a dynamic, diverse, and inclusive workplace that fuels a culture that reflects in our communities and customers we serve.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, and more for most full-time positions.

Job Summary:

The National Account Manager position is responsible for managing the contractor's assigned security team and overseeing all security service delivery requirements.

This role has accountability for strategic operation's scope of service and is responsible for developing and maintaining a strategic service delivery program that meets standards and goals for all geographies.

Key Responsibilities:
  • Develop and maintain a strategic service delivery program that meets standards and goals for all geographies.
  • Partner with Samsung Semiconductor security management to ensure compliance with contract requirements.
  • Provide a standardized program that ensures consistency of service standards, tools, and best practices throughout all three Samsung Semiconductor locations.
  • Identify service improvements and efficiencies throughout the operation and communicate these opportunities and recommendations to the client.
  • Maintain all required portfolio contracts and agreements.
  • Develop a Contractor playbook in alignment with client's goals, update annually.
  • Develop and maintain emergency preparedness process and procedural information.
  • Provide technical information related to safety and emergency preparedness issues.
  • Research and compile data for, and prepare training manuals, department procedures, reports, and other SERT related materials.
  • Make recommendations regarding the purchase of emergency preparedness safety and other equipment and supplies.
  • Plan, direct, monitor, and evaluate the effectiveness of comprehensive company-wide emergency preparedness services and programs.
Requirements:
  • High School Diploma
  • Minimum of 10+ years of customer service-related experience
  • Minimum of 10+ years of security, law enforcement, or asset protection related experience
  • Excellent verbal and written communication skills, in the English language
  • A high degree of organization and time management skills
  • Detail oriented
  • Ability to develop, refine, and manage processes
  • Possess security operations knowledge
  • Knowledgeable of all Samsung Semiconductor policies and procedures
  • Ability to work and make decisions independently while also being a team player
  • Professional demeanor and excellent customer service skills
  • Possess a solid employment history demonstrating reliability and dependability
  • Possess critical thinking skills and the ability to apply problem-solving techniques to identify and implement results-oriented solutions
  • Strong computer skills to include presentations, text documents, and spreadsheets
  • Excellent presentation skills
  • Ability to handle multiple projects simultaneously
  • Possess a good understanding of finances and budgeting
  • Ability to effectively delegate and mobilize resources
  • Ability to effectively lead and mentor a team of security professionals
Other Requirements:
  • Must be able to work flexible schedules
  • Quarterly Travel
  • Valid CA Drivers License with clean driving record

Salary Range: $140,000 - $150,000 / year

PPO # 14417

Allied Universal is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

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