Client Engagement Specialist
2 weeks ago
JBar Enterprises, LLC is seeking a dedicated Customer Experience Steward to enhance our growing team. This role serves as the initial contact for many of our clients, requiring exceptional customer service and sales capabilities. We are looking for an individual who is personable, can manage multiple tasks efficiently, and is proactive in connecting clients with our diverse services.
Position Details- Job Type: Full-Time
- Compensation: $18.00 per hour
- Schedule: Monday to Friday, 8:00 AM to 5:00 PM
- 7 days of paid time off annually (12 days after 2 years)
- 8 paid holidays each year
- 401(k) plan with a 3% employer match
- Comprehensive health, dental, and vision insurance
- Optional personal financial coaching
- Access to third-party counseling services for employees and their families
- Manage all incoming calls, assisting customers and directing them as necessary
- Adhere to established procedures for the Customer Experience Steward role
- Identify customer needs and provide education on our offerings
- Process rental agreements and gather necessary information for new clients
- Document and maintain accurate records for reporting purposes
- Utilize ProSoft for documentation and metrics tracking
- Escalate unresolved customer issues to the appropriate team member
- Engage in lead generation and qualification activities
- Achieve or surpass sales goals and objectives
- Maintain knowledge of market trends and product offerings
- Utilize CRM systems effectively to manage client interactions
- Leverage social media platforms for sales automation
- Respond to all emails promptly
- Review CRM tools and follow up on leads
- Conduct outreach to potential clients
- Handle incoming calls and promote all of JBar's services
- Participate in training sessions and team meetings
- High school diploma or equivalent
- Basic computer proficiency (email, internet, word processing)
- 3 to 5 years of experience in customer service preferred
- Reliable attendance and punctuality are essential
- Ability to work at a desk for extended periods
- Strong verbal communication skills
- Experience in customer service and sales
- Organizational skills and attention to detail
- Excellent phone manners and email communication
- Typing speed of at least 40 words per minute
At JBar, we are committed to fostering a supportive environment where our employees can thrive both personally and professionally. We believe in serving our community and each other with integrity and compassion.
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