Customer Service Team Lead
5 days ago
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at TJ Maxx. As a Customer Service Supervisor, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt and courteous customer service.
Key Responsibilities- Customer Experience: Create a positive internal and external customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
- Team Leadership: Oversees a team of Associates at front of store, ensuring they are trained and equipped to provide excellent customer service.
- Training and Development: Takes an active role in training and mentoring Associates on front end principles, and trains and coaches Associates on personalizing the customer experience.
- Operational Excellence: Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
- Problem Resolution: Addresses customer concerns and issues promptly, ensuring a positive customer experience.
- Store Operations: Ensures Associates execute tasks and activities according to store plan, prioritizes as needed, and communicates accurately and effectively with management and Associates.
- Availability: Available to work flexible schedule, including nights and weekends.
- Merchandising Knowledge: Strong understanding of merchandising techniques.
- Communication Skills: Strong communication and organizational skills with attention to detail.
- Leadership Experience: 1 year retail and 6 months of leadership experience.
We offer a competitive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.
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