Retail Department Coordinator
6 days ago
We are seeking a highly motivated and customer-focused Retail Department Coordinator to join our team at HomeGoods. As a key member of our frontline team, you will be responsible for promoting a highly satisfied customer experience, driving customer loyalty, and leading high-performing teams.
Key Responsibilities- Customer Experience: Promote a highly satisfied customer experience by addressing customer concerns and issues promptly, updating associates on current customer feedback, and providing recognition and constructive feedback on cashier performance.
- Team Leadership: Lead high-performing teams by training and mentoring associates on policies and procedures, assigning registers and coordinating breaks to ensure optimized coverage, and auditing and approving paperwork.
- Operational Excellence: Maintain and monitor cash controls, including change funds, and adhere to all labor laws and meal and break period policies.
- Merchandising and Recovery: Maintain cleanliness, recovery, and organizational standards throughout the frontline, and monitor all frontline equipment, communicating issues to management.
- Loss Prevention: Adhere to all operational, merchandise, and loss prevention policies and procedures, including merchandise ticketing, EAS tagging, and coding standards.
- Education: High school graduate or equivalent degree preferred.
- Availability: Available to work flexible schedules, including evenings and weekends.
- Skills: Excellent interpersonal and customer service skills, ability to lift heavy merchandise, and ability to train and provide direction to others.
- Experience: Experience as a coordinator or previous retail/supervisory experience preferred.
HomeGoods offers a comprehensive benefits package, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.
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