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Customer Service Representative

2 months ago

Plattsburgh, New York, United States Ross Stores Full time
Customer Service Representative Role

The Customer Service Representative is essential in delivering outstanding service to our clientele at Ross Stores. This position involves welcoming customers warmly, ensuring a tidy and well-organized environment, and assisting with various duties to enhance the shopping experience. As a Customer Service Representative, you will be responsible for upholding safety standards, communicating effectively with both customers and colleagues, and embodying the company's values with professionalism.

Key Responsibilities:
  • Maintain a secure shopping atmosphere for patrons and staff
  • Assist customers with product inquiries and provide guidance courteously
  • Ensure cleanliness and orderliness throughout the retail space
  • Accurately process cash and credit transactions, including refunds
  • Adhere to company policies and operational procedures
  • Support store operations and merchandising efforts as needed
Required Qualifications:
  • Excellent verbal communication skills
  • Capability to perform basic arithmetic calculations
  • Physical stamina to stand, walk, and lift items as required

Ross Stores is committed to fostering a diverse and talented workforce. We are dedicated to providing exceptional service to our customers and enhancing their shopping experience.