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2 months ago
The Retail Associate is a key member of the Ross Stores team, responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers. As a Retail Associate, you will be the face of our brand, interacting with customers, answering questions, and providing assistance with purchases.
Key Responsibilities- Customer Service: Greet customers in a friendly and courteous manner, making eye contact and engaging with them to understand their needs.
- Product Knowledge: Develop a strong understanding of our products, including features, benefits, and pricing, to effectively answer customer questions and make recommendations.
- Merchandise Presentation: Maintain a visually appealing store environment by merchandising products, restocking shelves, and ensuring a clean and organized store.
- Operations: Assist with daily store operations, including processing transactions, handling customer returns, and maintaining accurate inventory levels.
- Teamwork: Collaborate with colleagues to achieve sales goals, resolve customer issues, and maintain a positive store atmosphere.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
- Product Knowledge: Strong understanding of retail products, including features, benefits, and pricing.
- Customer Service: Proven ability to provide exceptional customer service, with a focus on meeting customer needs and exceeding expectations.
- Teamwork: Ability to work collaboratively with colleagues to achieve sales goals and maintain a positive store atmosphere.
The Retail Associate role requires standing for long periods, walking, and moving around the store. The ability to lift up to 25 pounds and use janitorial equipment is also required.
