Front Desk Associate

6 days ago


Danville, Virginia, United States Planet Fitness Full time
Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills to ensure a seamless experience for all members.

Key Responsibilities
  • Member Service: Greet members, prospective members and guests, providing exceptional customer service and ensuring a positive experience.
  • Front Desk Operations: Handle all front desk related activities, including checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member's accounts and respond to member questions and concerns in a timely and professional manner.
  • Shift Closure: Close shift for that business day and create a bank deposit for the next day.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Customer service background preferred, with a passion for fitness and health.
  • Basic Computer Proficiency: Basic computer proficiency required.
  • Physical Demands: Continual standing and walking during shift, continual talking in person or on the phone during shift, ability to work 3rd shift (overnights), and occasional lifting up to 50 lbs.


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