Guest Services Supervisor

1 week ago


Danville, Virginia, United States Caesars Entertainment Full time

KEY RESPONSIBILITIES:

Supervising the hotel’s front desk, bell services, valet operations, and retail sections; providing essential assistance as required. Organizing staff schedules and overseeing front-office team members. Conveying important information to management and team members. Ensuring the front desk area is tidy and stocked with all necessary supplies, including writing instruments, forms, and informational brochures. Delivering prompt and precise customer service. Training and mentoring front office personnel. Addressing both internal and external guest inquiries and specific customer requests. Monitoring inventory and procuring office supplies while managing urgent situations. Planning and managing the office budget. Keeping detailed records of office expenditures and costs. Ensuring adherence to company policies and security protocols.

REQUIRED QUALIFICATIONS:

Comprehensive knowledge of LMS is highly preferred. Familiarity with office equipment, including fax machines and printers. Proficient in MS Office, especially Excel and Word, with strong English communication skills (both verbal and written). Excellent communication and interpersonal abilities. Strong organizational, multitasking, and problem-solving capabilities. Ability to maintain and demonstrate the highest level of integrity in all circumstances, recognizing the standards required by a regulated industry.

EDUCATION AND EXPERIENCE:

High school diploma or GED is mandatory. Some college education is preferred. A minimum of 3 years of experience in managing front office operations.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

May work in a smoking environment with moderate noise levels. Fast-paced, high-volume setting requiring constant activity. Must be able to stoop, reach, and bend as necessary. Must be capable of responding calmly and making rational decisions when addressing guest demands in a dynamic environment.

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