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Administrative Coordinator
2 months ago
**Job Summary**
The Town of Lexington Massachusetts is seeking a highly skilled and detail-oriented Administrative Assistant to join our team at the Community Center. As an Administrative Assistant, you will provide exceptional customer service, administrative support, and technical assistance to the Recreation and Community Programs Department.
Key Responsibilities:
- Provide extensive customer service to the Community Center, including both the Recreation and Community Programs and the Human Services departments.
- Answer phones, greet walk-in customers, respond to inquiries, and/or direct customers to the appropriate staff member.
- Process registrations for Recreation and Community Programs and Human Services department programs, services, and rentals, and provide information and assistance to the public regarding programs and services.
- Process payments for program registrations, verify and process funds received in cash, check, and credit card form.
- Prepare opening and closing paperwork, including transaction reports, credit card transactions, and secure receipts and cash.
- Monitor program registrations, dates, rosters, cancellations, waitlists, and make-ups through the Point of Sale system.
- Prepare and process memberships for Aquatics and Community Center.
- Monitor wait lists and active rosters.
- Prepare and assist with seasonal program entries into point of sale and assist with editing and proof-reading the four seasonal brochures, and other documents.
- Onboard new staff for evening, weekend, and substitute Municipal Assistants at the Community Center customer service station.
- Maintain and provide program rosters for instructors, room rental support, and a variety of print and electronic files and records for the Community Center.
- Process incoming and outgoing mail daily.
- Serve as liaison between the day and evening shift.
- Liaison for the part-time and seasonal employees, as well as volunteers assigned to the front counter, including those assigned to Human Services.
- Communicate and meet with custodial staff weekly regarding facility needs as they arise and as scheduled for room set up, technology, and or other requests.
- Verify daily schedule of building for accuracy.
- May perform special projects and other related duties as required, directed, or as the situation dictates.
Requirements:
- High School diploma with a minimum of one year of increasingly responsible related administrative support experience.
- Knowledge of modern office procedures, methods, and computer/software equipment.
- Principles and procedures of record keeping.
- Business letter writing and basic report preparation techniques.
- BASIC mathematical and accounting processes.
- Effective customer service techniques.
Working Conditions and Physical Demands:
- Work is performed in a highly trafficked, crowded, and often noisy office environment.
- Operates computer, printer, photocopier, fax machine, credit card machine, and other office equipment.
- Work requires extended periods of sitting, reaching, typing, and mousing, which requires eye-hand coordination and finger dexterity.
- Office work generally includes physical activities such as moving, reaching, pulling, grasping, bending, and transporting materials and other items (of 25 pounds or less) around the office.