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Sales Support Coordinator

2 months ago

Plainfield, New Jersey, United States Guest Worldwide Full time

Customer Service Representative

Company: Guest Worldwide

Location: Remote

Job Type: Full Time

Overview:

At Guest Worldwide, we provide our team members with opportunities for personal and professional growth, enabling them to contribute to a thriving organization while delivering exceptional service to our clients. We are in search of dedicated and skilled individuals to become part of our team.

Job Summary:

This role is focused on supporting sales efforts by providing essential assistance to Account Executives, Marketing Associates, and our valued customers. As a Customer Service Representative, your primary objective will be to address and resolve customer inquiries and needs promptly and accurately.

Key Responsibilities:

  1. Respond to all incoming customer inquiries and requests.
  2. Facilitate key pick-up requests.
  3. Assist with transportation and routing inquiries related to deliveries.
  4. Process will-call orders efficiently.
  5. Provide customers with copies of invoices.
  6. Handle credit processing.
  7. Maintain an organized call list.
  8. Monitor orders prior to cut-off times.
  9. Communicate regularly with Account Executives and customers.
  10. Manage same-day delivery requests for the operating company.
  11. Perform additional duties as assigned by the Supervisor.

Qualifications:

Education:

High school diploma or equivalent required.

Experience:

Minimum of 1 year of experience in foodservice sales coordination or customer support is required. Previous experience in a call center environment is preferred.

Professional Skills:

Excellent telephone communication skills are essential. Ability to thrive in a fast-paced environment is necessary. Candidates should be comfortable working at a computer for extended periods and must be proficient in Microsoft Office.

Applicants must possess authorization to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, considering qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.