Ticket Sales Manager

1 week ago

Portland, Maine, United States AEG Full time

We are seeking a highly motivated and results-driven Ticket Sales Manager to join our team at Hearts of Pine. As a key member of our ticketing department, you will be responsible for generating revenue and managing ticket sales accounts. This is an exceptional opportunity to work in a fast-paced environment and contribute to the success of our organization.

**Job Summary:**

The Ticket Sales Manager will be responsible for consistently providing best-in-class customer service to Hearts of Pine fans through proactive and reactive relationship-building strategies. You will focus on selling multiple ticketing products to fans, groups, and businesses. An ideal candidate is a hardworking, team-oriented individual with strong relationship and communication skills.

**Responsibilities:**

  • Educate customers with the eventual goal of converting interested fans of the Hearts of Pine soccer community to customers.
  • Effectively sell open inventory by engaging with prospective clients through outbound activities (phone calls, emails, text, and Facebook discussions, etc.).
  • Monitor various inbound communication channels, including, but not limited to, phone, email, text and social media, to assist general fans.
  • Become an expert on all seat products, benefits, and services to proactively anticipate the needs of clients and guarantee the highest level of satisfaction.
  • Assist with Season Ticket Member events on various activities including organizing the event, setup, check-in and general event operations.
  • Assist with various Fan Experiences and various activities including organizing the event, setup, check-in and general event operations.
  • Effectively utilize ticketing software (Vivenu) and CRM (Hubspot) to manage customer accounts and accurately enter all touchpoints and updated client information into the CRM system.
  • Work with the Ticket Sales Leadership to ensure sell-out strategies and objectives are met.
  • Meet with Sales leadership to review sales activity, including progress on touchpoint campaigns.
  • Be a primary fan-facing representative at Hearts of Pines events and home games to ensure an exceptional experience for all guests. Functions may include, but are not limited to, working in the box office, ticket resolution, phone queue, and fan experiences.
  • Successfully achieve the ticket sales goal and positively contribute to team efforts to achieve the overall revenue goals.

**Qualifications (Skills/Capabilities):**

  • A dynamic, outgoing, self-motivated individual with outstanding communication and natural customer service instincts.
  • Must have a high level of interpersonal skills to handle sensitive confidential situations and information.
  • Ability to communicate effectively with prospects, clients, and fans in a professional manner.
  • Possession of a passion for working in soccer, working in a team environment and interacting with fans.
  • Positive and resilient team-centric attitude with a professional demeanor.
  • Collaborative culture builder that works well within a high-performing team.
  • Strategic thinker with the ability to handle multiple tasks with varying deadlines.
  • Strong critical thinking, problem solving and conflict resolution skills.
  • Strength in time management, administrative ability, and organization.

**Experience & Education:**

  • A four-year college degree or graduate degree is preferred.
  • Prior sports sales/service industry or equivalent experience is preferred.
  • Proven ability to meet deadlines and quotas.

**Technical Knowledge:**

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and online survey tools.
  • Experience using CRM ticketing system and Ticketing Systems is preferred.
  • Familiar with social media platforms (Facebook, Twitter, Instagram, YouTube, LinkedIn).

**Salary Range:** $55,000 - $70,000 per annum, based on location and experience.

Hearts of Pine is a professional, fast-paced, creative business environment. We offer a competitive salary, opportunities for growth and development, and a collaborative culture. If you are a motivated and results-driven individual who is passionate about working in a team environment, we encourage you to apply.

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