IT Support Specialist II
7 days ago
At Powerhouse Institute, Inc., we are seeking a highly skilled IT Service Desk Specialist II to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our end-users.
Key Responsibilities:- Provide technical assistance and support to end-users via phone, email, or chat.
- Resolve computer software and hardware problems, and act as a contact for users having problems using computer software, hardware, and operating systems.
- Act as the escalation path to resolve moderate to highly complex technical issues.
- Provide support for call overflow during peak time or reduced staff during off-peak hours.
- Specialize in certain aspects of technologies to assist the customer base.
- Must be a U.S. Citizen, as mandated by the government client.
- Must be local to the Denver CO area, with no convenience travel.
- Must have an active Public Trust Investigation.
- Active or able to obtain CompTIA Security + and/or another IAT Level 2 equivalent within 30 days of project start date to comply with DoD M, and/or latest version of DoDM 8140.
- 4+ years of service desk/held desk experience in a fast-paced environment, specialized in certain aspects of technologies to assist the customer base, in a federal government project / environment.
- Demonstrated understanding and knowledge of ITSM processes and procedures.
- Virtual application knowledge such as Citrix.
- ServiceNow knowledge for completing service tickets.
- Knowledge of browsers, Edge, Chrome, and Firefox to troubleshoot various website applications.
- BS/BA degree or equivalent experience may be substituted for a 4-year degree.
Powerhouse Institute, Inc. is a Management Consulting and Technology Solutions company. Our people bring a great mix of expertise and commitment to deliver solutions and solve problems.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
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