IT Support Specialist II

7 days ago


Denver, Colorado, United States POWERHOUSE INSTITUTE Full time
IT Service Desk Specialist II

At Powerhouse Institute, Inc., we are seeking a highly skilled IT Service Desk Specialist II to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our end-users.

Key Responsibilities:
  • Provide technical assistance and support to end-users via phone, email, or chat.
  • Resolve computer software and hardware problems, and act as a contact for users having problems using computer software, hardware, and operating systems.
  • Act as the escalation path to resolve moderate to highly complex technical issues.
  • Provide support for call overflow during peak time or reduced staff during off-peak hours.
  • Specialize in certain aspects of technologies to assist the customer base.
Requirements:
  • Must be a U.S. Citizen, as mandated by the government client.
  • Must be local to the Denver CO area, with no convenience travel.
  • Must have an active Public Trust Investigation.
  • Active or able to obtain CompTIA Security + and/or another IAT Level 2 equivalent within 30 days of project start date to comply with DoD M, and/or latest version of DoDM 8140.
  • 4+ years of service desk/held desk experience in a fast-paced environment, specialized in certain aspects of technologies to assist the customer base, in a federal government project / environment.
  • Demonstrated understanding and knowledge of ITSM processes and procedures.
  • Virtual application knowledge such as Citrix.
  • ServiceNow knowledge for completing service tickets.
  • Knowledge of browsers, Edge, Chrome, and Firefox to troubleshoot various website applications.
  • BS/BA degree or equivalent experience may be substituted for a 4-year degree.

Powerhouse Institute, Inc. is a Management Consulting and Technology Solutions company. Our people bring a great mix of expertise and commitment to deliver solutions and solve problems.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.



  • Denver, Colorado, United States Salvationarmytucson Full time

    Job Title: THQ IT Support Specialist IIJoin our team as a THQ IT Support Specialist II at The Salvation Army Western Territorial Headquarters in Denver, CO.Job Summary:We are seeking a highly skilled and experienced IT Support Specialist II to join our team. The successful candidate will be responsible for providing technical support and assistance to our...


  • Denver, Colorado, United States Salvationarmytucson Full time

    Job Title: THQ IT Support Specialist IIJoin our team as a THQ IT Support Specialist II at The Salvation Army Western Territorial Headquarters in Denver, CO.Job Summary:We are seeking a highly skilled and experienced IT Support Specialist II to join our team. The successful candidate will provide technical support and assistance to our staff and users,...


  • Denver, Colorado, United States Salvationarmytucson Full time

    Job Title: IT Support Specialist IIJoin the Salvation Army team as an IT Support Specialist II and play a vital role in ensuring the smooth operation of our technology infrastructure. As a key member of our IT department, you will provide technical support and assistance to our staff, ensuring that they have the tools and resources they need to perform their...


  • Denver, Colorado, United States IT Avalon Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our IT Avalon team. As a key member of our support team, you will provide high-quality technical assistance to end-users, ensuring their productivity and satisfaction.Key ResponsibilitiesProvide timely and effective technical support for end-user computer and networking issuesInstall,...


  • Denver, Colorado, United States VetJobs Full time

    Job Title: Account Specialist IIAt VetJobs, we are seeking a highly skilled Account Specialist II to join our team in Denver, CO. As an Account Specialist II, you will play a critical role in managing key processes that serve clients, undertaking client-facing and internal activities related to these processes.Key Responsibilities:Assist Account Executives...


  • Denver, Colorado, United States POWERHOUSE INSTITUTE Full time

    Job Title: Configuration Management Specialist IIThis role is part of our upcoming long-term federal project, requiring a skilled Configuration Management Specialist II to manage daily operations of configuration control management planning.Key Responsibilities:Identify and manage configurable items, change and status accounting, and configuration...


  • Denver, Colorado, United States Gen II Fund Services Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Investor Service Specialist to join our team at Gen II Fund Services, LLC. As an integral member of our operations team, you will play a critical role in providing exceptional service to our clients and sponsors.Key ResponsibilitiesClient Communication: Respond to client inquiries in a timely...


  • Denver, Colorado, United States Mental Health Center of Denver Full time

    Join Our Team as a Residential Support SpecialistMental Health Center of Denver is dedicated to providing you with the resources necessary to cultivate a fulfilling career in supporting individuals on their journey to recovery. We embrace innovation and adapt our practices by valuing the diverse perspectives of our team members and the communities we...


  • Denver, Colorado, United States POWERHOUSE INSTITUTE Full time

    Job Title: Configuration Management Specialist IIAt Powerhouse Institute, Inc., we are seeking a highly skilled Configuration Management Specialist II to join our team. This role is responsible for the daily operations of configuration control management planning, including identification of configurable items, change and status accounting, and configuration...


  • Denver, Colorado, United States Atwell, LLC Full time

    Job Title: Technology Support Specialist IIAtwell, LLC is a leading consulting, engineering, and construction services company that delivers innovative solutions to clients in the real estate and land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio.We are seeking a highly skilled Technology...


  • Denver, Colorado, United States Huntington Bancshares, Inc. Full time

    Treasury Management Solution Specialist IIThe Treasury Management Solution Specialist II plays a critical role in ensuring the smooth onboarding and servicing of complex Treasury Management implementations and service requests. This position requires a high level of analytical and problem-solving skills to identify and resolve complex issues.Key...


  • Denver, Colorado, United States State of Colorado Full time

    About the RoleWe are seeking a highly skilled Transportation Planning Specialist II to join our team at the State of Colorado. As a key member of our Statewide & Regional Planning Section, you will play a critical role in facilitating and directing the Colorado statewide transportation planning process.Key ResponsibilitiesDevelop and implement the Statewide...


  • Denver, Colorado, United States Kalnin Ventures, LLC Full time

    Job Title: Sustainability Specialist IIJoin Kalnin Ventures, LLC as a Sustainability Specialist II and contribute to our mission of creating long-term sustainable value and growth. As a key member of our team, you will champion and deliver our ESG and air quality compliance performance and carbon management in alignment with strategic business...


  • Denver, Colorado, United States Aon Full time

    About the RoleAon is seeking a highly skilled Account Specialist II to join our General Industry team in Denver. As a key member of our team, you will be responsible for assisting Account Executives and Associate Account Executives on assigned accounts, managing key processes that serve clients, and undertaking client-facing and internal activities related...


  • Denver, Colorado, United States Gen II Fund Services Full time

    Job Title: Investor Service AnalystAt Gen II Fund Services, we are seeking a highly skilled Investor Service Analyst to join our team. As an integral member of our operations team, you will play a critical role in providing exceptional service to our clients and sponsors.Key Responsibilities:Provide timely and accurate responses to client inquiries,...


  • Denver, Colorado, United States Gen II Fund Services Full time

    {"title": "Investor Service Analyst", "description": "Job SummaryGen II Fund Services, LLC is seeking a highly skilled Investor Service Analyst to join our team. As an integral member of our operations team, you will be responsible for providing exceptional investor services to our clients and sponsors.Key ResponsibilitiesProvide timely and accurate...

  • Account Specialist II

    4 weeks ago


    Denver, Colorado, United States Aon Full time

    About the RoleAon is seeking an experienced Account Specialist II to join our team in a hybrid role. As an Account Specialist II, you will play a key role in managing key processes that serve clients, undertaking client-facing and internal activities, and assisting Account Executives and Associate Account Executives on assigned accounts.Key...


  • Denver, Colorado, United States WellPower - Adult Services Full time

    About the RoleWellPower - Adult Services is seeking a dedicated and compassionate individual to join our team as a Peer Support Specialist. As a Peer Support Specialist, you will play a vital role in supporting individuals with mental health issues to achieve their personal goals and live healthy lives.Key ResponsibilitiesOrient individuals to programs,...


  • Denver, Colorado, United States University of Denver Full time

    Job Title: Addiction Specialist IIJob Summary:We are seeking a highly skilled Addiction Specialist II to join our team at the University of Denver. As a key member of our behavioral health team, you will provide substance use disorder services to our inmate population, including formal and informal behavioral health evaluations, diagnostic assessments, and...


  • Denver, Colorado, United States Denver Health Full time

    Job SummaryDenver Health is seeking a highly motivated Enrollment Specialist II to determine medical assistance eligibility for patients/clients in various settings. This role involves collaborating with internal and external partners, completing accurate data entry, and providing excellent customer service.Key Responsibilities:Interview patients/clients to...