Front of House Manager

2 weeks ago


Carmel, Indiana, United States HC-Resource Full time
Job Overview

HC-Resource is seeking a skilled Front of House Manager to lead our team in Carmel, IN. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Recruit, select, and develop a high-performing team of store personnel who excel in customer service
  • Maintain optimal inventory levels to minimize stockouts and optimize inventory turns
  • Implement industry-leading training programs to enhance employee skills and knowledge
  • Manage employee relations by fostering open communication and addressing individual needs
  • Ensure store conditions meet or exceed company standards
  • Analyze financial and accounting reports to inform business decisions
  • Control expenses to meet or exceed company budget guidelines
  • Post staff schedules within company timelines and complete recurring tasks on schedule
  • Maintain a professional image and provide exceptional customer service at all times
Requirements
  • Proven success in leading high-volume full-service restaurants
  • Strong leadership qualities that motivate and develop a high-achieving team
  • Exceptional customer service skills
  • Ability to lead by example, set high standards, and delegate tasks effectively
  • Commitment to creating a safe, fun, and clean environment for employees and guests
  • Ability to meet sales, cost, quality, hospitality, and cleanliness expectations
  • Commitment to ensuring employee and guest safety and security
  • Effective communication and problem-solving skills

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