App Production Support Specialist
12 hours ago
Apex Systems is seeking a skilled App Production Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing timely and effective support to our clients in the Counterparty Credit Risk space.
**Responsibilities:**
* Respond to and resolve business queries for Counterparty Credit Risk space
* Manage user query mailbox effectively and provide timely and appropriate responses
* Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for making updates and producing reports
* Incident management - provide timely and accurate user notifications and management escalations when needed
* Documentation and knowledge management
* Follow up and coordinate resolutions with various development teams
* Assist with metrics reporting
* Coordinate and perform Business Continuity testing and related paperwork
**Requirements:**
* 5+ years of Production Support experience
* Strong SQL Knowledge
* Strong UNIX / LINUX knowledge
* Knowledge of Software Development Life Cycle
* Working knowledge of ITIL
* Strong verbal and written communication skills
* Excellent project and time management skills
**Nice to Have:**
* Financial industry experience
* Knowledge of Counterparty Credit Risk
* Python
* Agile methodology
**Benefits:**
* Eligible for benefits through Apex for the contract period
* W2 hourly rate
* Weekly pay
* Direct deposit
Apex Systems is an equal opportunity employer and encourages female and minority applicants to apply.
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