Customer Service Ambassador

2 months ago


Carlisle, Pennsylvania, United States XPO Logistics Full time

XPO Logistics is seeking a skilled professional to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for:

Providing Exceptional Customer Service

  • Assisting customers and business partners with inquiries and concerns in a timely and professional manner.
  • Handling customer complaints in a calm and respectful manner, with a focus on finding solutions that meet their needs.
  • Diagnosing and resolving problems or issues in a prompt and efficient manner.
  • Monitoring the progress of delivery routes and ensuring that customers receive their shipments on time.
  • Scanning haul-away pods and verifying stamps to ensure accuracy and compliance.
  • Processing changes or cancellations to delivery orders in a seamless and efficient manner.

About XPO Logistics

XPO Logistics is a leading provider of transportation and logistics services, with a commitment to delivering exceptional customer experiences. We are seeking a talented and motivated individual to join our team and help us continue to grow and succeed.



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