Operational Excellence Associate
3 days ago
Are you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we invite you to apply for the Customer Care Representative role at Envista.
Job Summary:
In this role, you will be responsible for providing top-notch support to our customers through various channels, including phone and email. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring that our customers receive the best possible service.
Key Responsibilities:
Some of your key responsibilities will include answering customer calls and emails, processing orders and complaints in the ERP system, and maintaining accurate records. You will also be expected to participate in daily KPI meetings, attend required trainings, and follow company policies and procedures. Additionally, you will be responsible for recommending products to customers, creating and maintaining customer accounts, and resolving technical issues over the phone.
Requirements:
To succeed in this role, you will need a high school diploma or equivalent and a minimum of 1 year of customer service experience. A background in sales and customer service is preferred, and you should be proficient in Microsoft Office, particularly Excel. Strong communication and problem-solving skills are also essential, as well as the ability to work in a fast-paced environment and adapt to changing priorities. Finally, you should be able to understand and comply with company policies and procedures.
Estimated Salary Range:
$17.20 - $23.30 per hour
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