Quality Excellence Leader

1 week ago


Madison, Wisconsin, United States TASC Full time

About Us
TASC is a leading provider of employee benefits services since 1975, offering affordable and sustainable healthcare solutions to employers.

Job Summary
We are seeking a Quality Excellence Leader to oversee quality processes across our organization, providing guidance, training, and expertise to ensure effective implementation of quality assurance and controls. This role will have access to all levels of leadership and make a significant impact on our operations.

Key Responsibilities
• Provide leadership, training, and mentorship to our new Quality Bureau, assigning and overseeing projects related to quality initiatives.
• Select, develop, and apply quality management tools for implementing preventative actions, including root cause analysis, documentation, triage, and resolution.
• Collaborate with leaders to establish, monitor, and maintain Critical Quality Targets, prioritize projects for process improvements, and oversee policies and procedures related to our Situation Management process.
• Foster cross-functional collaboration and partnerships to resolve issues and implement corrective actions.
• Act as the Quality guru for TASC, providing expert guidance and support.
• Identify areas of improvement and lead initiatives to enhance quality and efficiency.

Requirements
• Bachelor's degree in a related field or equivalent experience.
• At least 5 years' progressive experience in process improvement, quality control, or a related field, preferably in the services industry.
• Strong proficiency in quality management tools, such as Cause Mapping Workflow diagrams and Fishbone Analysis.
• Ability to demonstrate success in building trust and rapport, and lead without authority.
• Excellent verbal and written communication skills, high emotional intelligence, and ability to effectively connect with all levels of the organization.

Estimated Salary Range
$80,000 - $110,000 per year, depending on location and experience.


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