Senior Regional Manager

1 month ago

Baltimore, Maryland, United States EssilorLuxottica Full time
About the Role

We are seeking a highly skilled and experienced Senior Regional Manager to lead our LensCrafters team in the DC, MD, and VA regions. As a key member of our leadership team, you will be responsible for driving sales and profit growth, delivering exceptional customer experiences, and fostering a culture of excellence within our stores.

Key Responsibilities
  • Teach and coach Store Managers to achieve goals and implement best practices for growth.
  • Lead teams through effective performance management, ensuring goals are consistently met or exceeded.
  • Attract and hire high-caliber talent to fill positions in a timely manner.
  • Build a bench of talent internally and externally to ensure readiness for placement.
  • Analyze the business, creating and communicating clear action plans to optimize results.
  • Lead and drive quality and improvement in the region to deliver on all key performance indicators.
  • Manage profits and expenses, ensuring proper usage of company funds.
  • Direct and approve workforce management activities according to brand policies, labor, and operational initiatives.
  • Manage operational execution, ensuring brand standards are met in accordance with Company direction.
  • Ensure the protection of all company assets and adherence to policies and practices.
  • Model behaviors and be accountable for store delivery of a consistent and brand-right patient and customer experience.
  • Inspire team growth through individual development plans, promoting an environment of personal growth and accountability.
  • Provide on-the-job training and guidance to SMMs.
  • Create an inspiring and inclusive work environment reflective of the brand.
  • Ensure all Company-approved safety programs are implemented and maintained.
Requirements
  • High School graduate or equivalent.
  • 5+ years of multi-unit retail experience.
  • 8+ years of management experience.
  • A proven track record of delivering positive results and growth.
  • Excellent business and financial acumen, including operational analysis.
  • Comprehensive knowledge of retail operations, processes, and policies.
  • Working knowledge of computers and Microsoft Office.
  • Strong basic math skills.
  • Ability to travel up to 80% and work weekends and evenings as needed.
  • Strong command of the English language for correspondence.
Preferred Qualifications
  • College degree or equivalent.
  • Previous experience in a leadership position within retail or customer service.
  • Knowledge of basic optics and merchandise.
What We Offer

We offer a competitive salary, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off, and employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates.

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