Customer Care Specialist

2 weeks ago


Bakersfield, California, United States Synergy Respiratory Full time
Job Overview

Are you a skilled customer service professional or intake expert ready to advance your career?

At Synergy Respiratory, we foster an environment that promotes personal growth and well-being through a flexible work schedule.

We are seeking individuals who are dedicated to delivering exceptional customer service and support every day.


• As the primary contact for our order intake process, your role will require a high level of care, organization, and attention to detail.


• Previous experience in the medical field and/or substantial customer service experience is highly preferred.

Our Mission and Values

Since 2004, Synergy Respiratory has been committed to providing outstanding in-home respiratory care for Medicare patients. Founded by a Respiratory Therapist, we operate with compassion and a commitment to delivering the highest quality of care. Our expertise in managing chronic respiratory conditions positions us as a trusted partner for healthcare providers.

We Appreciate Our Team

To ensure we provide the best service, we recognize that our team is our greatest asset. At Synergy Respiratory, every team member has a voice in our growth and success. Our Intake Specialist serves as the key liaison for physicians, patients, and partners, responsible for managing the order intake process and coordinating patient care.

Key Responsibilities:


• Interpret and implement policies and guidelines effectively.


• Process faxes promptly to ensure compliance with Medicare standards.


• Utilize Brightree ERM consistently to maintain accurate patient records.


• Handle incoming phone calls with exceptional professionalism.


• Verify and assess insurance eligibility.


• Communicate order requirements clearly with the Patient Care (Sales) Representative.


• Input and update patient records, including order status notes.


• Gather information from various sources, including patients and caregivers.


• Build and maintain effective relationships with patients, caregivers, and referral sources.


• Employ empathy and tact when interacting with patients and families in challenging situations.


• Manage multiple tasks with precision in a dynamic environment.

Qualifications:


• Experience in the medical field is preferred.


• High school diploma or GED is required.


• Candidates must successfully pass background checks and drug screenings.


• Bilingual candidates are preferred but not required.

Why You Will Enjoy Working Here:


• Competitive salary.


• Comprehensive health, dental, and vision insurance options.


• 401K plan with company matching contributions.


• Paid holidays, vacation, and sick leave.

Synergy is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on various protected characteristics. This policy applies to all aspects of employment, including recruitment, hiring, promotion, and training.



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