Customer Service Agent

2 weeks ago


New York, New York, United States Stratford Solutions Inc. Full time
Job Title: Customer Service Agent

Job Types: 12 Month Contract

Location: New York NY

Pay: $20.00 per hour

Available Shift: 3:00 PM to 11:00 PM, with mandatory weekend availability

Job Overview: Engage in non-emergency service inquiries, addressing phone calls from the public; deliver exceptional customer service and information to callers; manage a high volume of incoming calls; document complaints and service requests for further processing; input inquiries, complaints, and requests into the designated computer systems; perform associated clerical and technical support tasks. Demonstrating patience and empathy is essential in this role.

Special Working Conditions: This facility operates 24/7. Customer Service Agents will be expected to work shifts that include nights, weekends, and holidays. Some physical activities and environmental conditions experienced by Customer Service Agents include: prolonged periods of sitting with a headset while monitoring dual computer screens; typing information into the computer using a keyboard while managing calls efficiently; communicating calmly and clearly to gather information and provide instructions to a steady stream of callers under pressure; listening attentively to accurately comprehend information; making timely and responsible decisions; and working in close proximity to other agents under similar conditions.

Schedule:
  • 8-hour shifts, 5 days per week with mandatory weekend work
Company Culture: This organization emphasizes:
  • Outcome-oriented results with a strong performance focus
  • People-oriented support with a commitment to fairness
  • Team-oriented collaboration and cooperation
Remote Work:
  • No


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