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Customer Service Representative

2 months ago

New York, New York, United States Qonten Full time

Customer Care Agent

As a vital member of our team at Qonten, you will be responsible for providing exceptional support to our clients. Your role will involve:

  • Handling incoming inquiries from customers through our app and website, ensuring a seamless experience without the need for cold calls.
  • Utilizing advanced technologies, including artificial intelligence and machine learning, to deliver personalized assistance tailored to each client's needs.
  • Participating in comprehensive training programs and receiving reimbursement for licensing to enhance your professional skills.

Your primary duties will include:

  • Acting as a dedicated agent for our clients, facilitating policy modifications and transactions efficiently.
  • Making informed decisions regarding customer concerns, prioritizing service issues based on urgency.
  • Ensuring high levels of customer satisfaction by responding promptly to inquiries and providing professional support.
  • Adapting quickly to new tasks and collaborating with various teams to enhance service delivery.
  • Processing customer instructions accurately and in a timely manner, maintaining a frictionless experience.

This position also involves leading a small team, setting individual performance standards, and contributing to community-focused initiatives.

At Qonten, we believe that taking care of our customers starts with taking care of our team members. Join us in our mission to redefine customer care.