Customer Service Agent
1 week ago
Position Overview
The Customer Service Agent plays a crucial role in providing insights into the offerings of Ocean Casino Resort, ensuring an exceptional experience for all guests.
Key Responsibilities
- Managing incoming calls in a specialized environment, addressing inquiries related to accounts, bookings for accommodations, dining, events, and more.
- Responding to customer inquiries via email following established protocols.
- Guiding conversations while attentively listening to customer needs.
- Fulfilling customer requests and securing reservations.
- Identifying opportunities for upselling and cross-promoting services.
- Projecting a positive representation of Ocean Casino Resort.
- Referring complex issues to Supervisors as necessary.
- Offering constructive feedback to enhance operational processes.
- Executing assigned tasks efficiently.
Essential Duties
- Managing a high volume of customer interactions with composure and professionalism.
- Remaining seated for extended periods for data entry and computer usage.
- Adapting to varying schedules to meet call volume demands.
Qualifications
- At least one year of experience in an inbound contact center.
- Proficient computer skills and excellent telephone manners.
- Familiarity with reservation systems and Microsoft Windows applications.
- Outstanding verbal communication abilities.
- Experience handling sales-focused inbound calls.
- Background in the casino or hospitality sector is advantageous.
- Effective communication skills in English.
Perks
- Complimentary meals during shifts.
- Opportunities for training and professional development.
- Comprehensive health care benefits (Medical, Dental & Vision).
- Retirement savings plan (401k).
- Life insurance options available.
- Paid time off benefits.
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