Customer Support Agent
2 weeks ago
Position Overview
The Airline Customer Service Agent is responsible for delivering comprehensive airport and passenger service operations. This includes managing reservations, issuing tickets and itineraries, calculating fares, processing refunds, and handling baggage inquiries. Agents are expected to provide essential travel information to passengers, assist with boarding and deplaning procedures, validate tickets, and ensure all arrangements for passengers with reservations and standbys are executed smoothly.
Key Responsibilities
- Evaluate distances and manage physical tasks effectively.
- Handle monetary transactions accurately.
- Engage with customers, addressing their inquiries and needs.
- Maintain punctuality and regular attendance.
- Adhere to uniform and grooming standards as established by the company.
- Communicate clearly and effectively with passengers.
- Respond to repetitive customer questions with patience and friendliness.
Essential Qualifications
- High School Diploma, GED, or equivalent required.
- Preferred experience includes a high school diploma or equivalent.
- Proficiency in computer operations is necessary.
- Ability to perform under pressure is essential.
- Strong interpersonal and communication skills are required.
Desirable Skills
- Exhibit leadership qualities, initiative, and sound judgment.
- Fluency in English, with additional language skills preferred based on customer needs.
Physical Requirements and Work Environment
- Capability to lift items weighing up to 70 lbs.
- Ability to stand and walk for extended periods.
- Engage in physical activities such as twisting, bending, and reaching throughout the work shift.
Benefits and Perks
- Access to Earned Wages: Utilize up to 50% of your earned wages through designated apps.
- Recognition Programs: On-the-spot awards for outstanding performance.
- Healthcare Options: Comprehensive medical care plans available for full and part-time employees.
- Employee Discounts: Travel discounts, pet insurance, and shopping benefits.
- Wellness Initiatives: Programs aimed at improving employee health and well-being.
- Retirement Planning: 401k program with company matching contributions.
- Career Advancement: Opportunities for internal mobility and career growth.
-
Agent Support Specialist
9 hours ago
New York, New York, United States Compass Full time**About Compass**Compass is a leading real estate technology company that empowers agents to deliver exceptional service to their clients. As a key member of our team, you will play a critical role in supporting our agents and driving business growth.**Job Summary**We are seeking a highly skilled and experienced Customer Experience Manager to join our team....
-
Customer Service Agent
2 weeks ago
New York, New York, United States Stratford Solutions Inc. Full timeJob Title: Customer Service AgentJob Types: 12 Month ContractLocation: New York NYPay: $20.00 per hourAvailable Shift: 3:00 PM to 11:00 PM, with mandatory weekend availabilityJob Overview: Engage in non-emergency service inquiries, addressing phone calls from the public; deliver exceptional customer service and information to callers; manage a high volume of...
-
Customer Service Manager
4 days ago
New York, New York, United States Austin Raab - State Farm Agent Full timeJob OverviewAustin Raab - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Manager. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.Key ResponsibilitiesEstablish and Maintain Customer...
-
Customer Service Agent
2 weeks ago
New York, New York, United States Network ESC Full timeNETWORK ESC IS SEEKING A CUSTOMER SERVICE AGENT.ALL QUALIFIED CANDIDATES MUST BE BILINGUAL (SPANISH)Responsibilities: - Manage appointment scheduling and conduct reminder calls to clients. - Coordinate and adjust clinic appointments as needed. - Address customer inquiries related to their appointments. - Handle incoming calls, utilize internal communication...
-
Air Travel Support Agent
2 weeks ago
New York, New York, United States Vista Global Full timeJob Overview Vista Flight Support serves as a vital service provider for all operational partners within the Vista group. With a rich history of facilitating flights to over 1,900 airports across 96% of the globe, our commitment to unique flight experiences has been unwavering for two decades. We offer comprehensive operational and planning systems,...
-
Customer Service Manager
3 days ago
New York, New York, United States Austin Raab - State Farm Agent Full timeJob OverviewAustin Raab - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Manager. As a key member of the team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Relationship BuildingEstablish and maintain...
-
Customer Service Agent
6 days ago
New York, New York, United States Stonebridge Companies Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesOperate the front desk with efficiency and accuracy,...
-
Customer Support Specialist
2 days ago
New York, New York, United States Chatdesk Full timeJob Opportunity at ChatdeskWe are seeking a skilled Customer Support Specialist to join our team at Chatdesk. As a freelance support agent, you will be responsible for providing exceptional customer service to our clients across various platforms.About the JobThis is a part-time opportunity that allows you to create your own schedule and work from anywhere....
-
Head of Customer Support Operations
2 weeks ago
New York, New York, United States Rockstar Games Full timeAt Rockstar Games, we are dedicated to crafting exceptional entertainment experiences. We are seeking a Director of Customer Experience to oversee our global support operations. This pivotal role will be responsible for ensuring that our players receive a top-tier support experience. The ideal candidate will possess extensive experience in managing...
-
Customer Service Agent
1 week ago
New York, New York, United States Diverse Lynx Full timePosition OverviewAs a Customer Service Agent, you will play a vital role in managing patient interactions and ensuring a seamless experience. Your responsibilities will include:Coordinating appointments and conducting reminder calls to patients.Facilitating the booking and rescheduling of clinic appointments.Responding to customer inquiries related to their...
-
Customer Service Representative
3 days ago
New York, New York, United States Michael Collea - State Farm Agent Full timeAbout Our AgencyAt Michael Collea - State Farm Agent, we're dedicated to providing exceptional customer service and helping our clients manage the risks of everyday life. As a lifelong resident of Oneida County, our agency is committed to taking care of our customers and building strong relationships with them.Our MissionWe're passionate about helping people...
-
Customer Service Representative
1 week ago
New York, New York, United States Dina Bryan - State Farm Agent Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Dina Bryan - State Farm Agent.Responsibilities:Establish and maintain strong relationships with customers to understand their insurance needs and provide personalized solutions.Use a customer-centric approach to educate...
-
Bilingual Customer Service Agent
2 weeks ago
New York, New York, United States Stratford Solutions Inc. Full timeBilingual Customer Service AgentShift: 3:00 PM to 11:00 PM, availability on weekends requiredKey Responsibilities:Respond to non-urgent telephone inquiries from customersDeliver exceptional customer service and assistanceDocument complaints and service requestsInput information into database systemsConduct clerical and administrative support tasksWork...
-
Wedding Planning Support Agent
1 week ago
New York, New York, United States Zola Full timeCustomer Support Representativeat ZolaZola is in search of enthusiastic, organized, and compassionate individuals to become part of our team as a Customer Support Representative. In this role, you will assist newly engaged and recently married couples as they navigate their wedding planning journey, while also providing support to their guests, family, and...
-
Insurance Sales Agent
5 days ago
New York, New York, United States Julio Tejada - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and...
-
Rental Agent
3 days ago
New York, New York, United States Drivo Rent-A-Car Full timeAbout Drivo Rent-A-CarWe are a leading player in the car rental industry, committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees.Our MissionWe strive to provide exceptional customer experiences, exceeding expectations through our commitment to quality, reliability, and customer...
-
Spanish-Speaking Customer Support Specialist
2 weeks ago
New York, New York, United States Stratford Solutions Inc. Full timeBilingual Customer Service AgentShift: 3:00 PM to 11:00 PM, availability on weekends requiredKey Responsibilities:Manage non-urgent telephone inquiries from customersDeliver exceptional customer service and supportAddress complaints and process service requestsInput data accurately into computer systemsAssist with clerical and administrative tasksWork...
-
Customer Support Specialist
2 weeks ago
New York, New York, United States RAMP Full timeAbout Ramp Ramp is a leading platform for contemporary finance teams. By integrating corporate cards with expense management, bill payments, vendor oversight, accounting automation, and more, Ramp's comprehensive solution is crafted to save organizations time and resources, empowering finance teams to excel in their roles. Our mission is to foster healthier...
-
New York, New York, United States Ascension Management Full timeCustomer Support Quality Assurance SpecialistThe Customer Support Quality Assurance Specialist plays a crucial role in managing all aspects of Client Services. This position requires a comprehensive understanding of our offerings and the ability to communicate these effectively to consumers on behalf of our diverse clientele.Key Responsibilities:Collaborate...
-
Customer Support Specialist I
2 weeks ago
New York, New York, United States VNS Health Full timeOverviewThis fully remote Customer Support Specialist position is dedicated to delivering efficient and courteous consumer assistance through various communication channels, including chat, inbound/outbound calls, email, and web platforms. The primary goal is to assess consumer needs and ensure timely and appropriate service delivery.Our specialists provide...