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Customer Service Manager

2 months ago

New York, New York, United States Austin Raab - State Farm Agent Full time
Job Overview

Austin Raab - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Manager. As a key member of the team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Relationship Building
    • Establish and maintain strong relationships with customers, providing personalized support and guidance.
    • Respond to customer inquiries and concerns in a timely and professional manner.
  • Service Delivery
    • Provide accurate and friendly customer service, addressing questions and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Business Development
    • Develop leads and identify customer needs, marketing appropriate products and services to drive business growth.
  • Team Collaboration
    • Work collaboratively with the team to achieve business objectives and deliver exceptional customer experiences.
What We Offer
  • Competitive Compensation
    • Salary plus commission/bonus structure.
  • Benefits Package
    • Group Life Insurance Benefits.
  • Professional Development
    • Opportunities for growth and advancement within the agency.
Requirements
  • Excellent Communication Skills
    • Strong written, verbal, and listening skills.
  • Customer-Focused
    • Dedicated to delivering exceptional customer experiences.
  • Team Player
    • Ability to work collaboratively with the team.
  • Language Skills
    • Bilingual - Spanish required.
  • Licensing Requirements
    • Property and Casualty license (must be able to obtain).