Assistant General Manager

6 days ago

Garden Grove, California, United States Great Wolf Resorts Full time
Job Summary

The Assistant General Manager is a key member of the resort operations team, reporting directly to the General Manager. This role is responsible for driving operational excellence throughout all functions, outlets, and attractions of the lodge.

Key Responsibilities
  • Oversee Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club, and Retail Departments to ensure seamless guest experiences.
  • Assist Directors in achieving human resources objectives by overseeing recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining efforts.
  • Communicate job expectations, plan, monitor, appraise, and review job contributions to ensure alignment with resort goals.
  • Ensure departments adequately enforce all policies and procedures to maintain a safe, secure, and healthy environment.
  • Assist Directors in achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.
  • Meet financial objectives by yield management, forecasting requirements, assisting in preparing an annual budget, reviewing scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Maintain customer confidence by maintaining service levels, garnering repeat visits, and making the resort a family tradition.
Requirements
  • Bachelor's degree in Hospitality, Business, or related field, or equivalent combination of education and experience.
  • Minimum 5 years of leadership experience in hospitality at the department/division director level.
  • Minimum 2 years of experience developing and implementing annual budgets, forecasting revenues and expenses, and generating plans to meet expected margins.
  • Demonstrated proficiency in Microsoft Office suite.
  • Successful completion of a criminal background check and drug screen.

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