Patient Account Recovery Representative

5 days ago


Lakeland, Florida, United States Rotech Healthcare Full time
Rotech Healthcare Inc.: A Leader in Home Medical Equipment

Rotech Healthcare Inc. is a renowned provider of home medical equipment, ventilators, oxygen therapy, and wound care solutions. With a strong commitment to patient-centered care, we empower individuals to manage their health and treatment at home. Our team is dedicated to delivering high-quality medical products, services, and exceptional customer support through our extensive network of locations.

Job Description

As a Patient Account Recovery Representative, you will play a critical role in collecting assigned accounts, securing payments in compliance with regulations, and providing thorough account updates on computer files. Your primary focus will be on call quality, Fair Debt Collections Practices Act (FDCPA) adherence, and finalizing dispositions of assigned accounts.

Key Responsibilities
  • Develop and implement effective collection strategies to secure payment from customers.
  • Monitor and analyze customer financial situations to determine optimal repayment plans.
  • Collaborate with internal teams to ensure seamless communication and efficient account resolution.
  • Provide excellent customer service while maintaining a professional demeanor.
Requirements
  • High school diploma or equivalent.
  • 1-3 years of experience in a team-oriented environment, preferably in the medical field.
  • Strong customer service background.
Preferred Skills
  • Effective communication in English (oral and written).
  • Familiarity with Durable Medical Equipment (DME) or Home Medical Equipment (HME).
  • Knowledge of major insurance carrier eligibility and reimbursement guidelines.


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