Customer Support Representative
4 weeks ago
About Metrc LLC
">- We are seeking a highly skilled Customer Support Representative to join our team at Metrc LLC.
Key Responsibilities:
As a key point of contact for clients, you will be responsible for receiving and making calls, sending messages, and responding to emails in a timely and professional manner. Your primary goal will be to resolve issues and provide necessary information to ensure client satisfaction.
- Main Objectives:
- Determine client needs and provide accurate information.
- Collaborate with the CSM and Support team to ensure consistency and understanding.
- Document calls and details, following Service Level Agreements.
- Necessary Skills and Qualifications:
- A high school diploma or equivalent is required.
- 1-2 years of customer service or technical support experience is preferred.
- You should have basic knowledge of Salesforce and be able to work flexible hours, including occasional weekends and holidays.
- Excellent customer service skills, commitment to excellence, and attention to detail are essential.
- Proficiency in speaking technical software, written and verbal communication skills, and ability to manage multiple applications are necessary.
- Salary and Benefits:
We offer a competitive salary of $45,000 per year, based on industry standards and your level of experience. In addition to a base salary, you can expect a range of benefits that include access to ongoing training and development opportunities, a comprehensive health insurance package, and generous paid time off.
Work Environment:
The ideal candidate will be able to work in a fast-paced environment, prioritizing tasks efficiently and meeting deadlines while maintaining a positive attitude and excellent communication skills. If you are a motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at Metrc LLC.
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