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Customer Service Representative

2 months ago

Rancho Cordova, California, United States IAA Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IAA, an RB Global, Inc. company. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences and supporting the growth of our business.

Key Responsibilities
  • Provide Exceptional Customer Support: Respond to customer inquiries, resolve issues, and provide accurate information to ensure customer satisfaction.
  • Process Orders and Assignments: Enter data into our internal computer systems, process orders, and assignments in a timely and accurate manner.
  • Reference Pricing and Delivery Information: Provide customers with accurate pricing and delivery information to ensure seamless transactions.
  • Set Up and Maintain Records: Establish and maintain accurate records, including customer information and order details.
  • Perform Administrative Tasks: Assist with word processing, filing, and other clerical duties as needed.
Requirements
  • Excellent Communication Skills: Ability to communicate effectively with customers, both verbally and in writing.
  • Team Player: Willingness to assist colleagues and contribute to a positive team environment.
  • Digital Literacy: Proficiency in using computer systems and software applications.
  • Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.
  • Positive Attitude: A positive and professional attitude, with a focus on delivering exceptional customer experiences.
Education and Certification Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent work experience is required.
  • 0-2 Years' Work Experience: Previous work experience is preferred, but not required.