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Client Relations Coordinator
2 months ago
Client Relations Coordinator
Overview:
At Corning Incorporated, we are at the forefront of innovation in materials science, leveraging over 160 years of expertise in specialty glass, ceramics, and optical physics to create transformative products that enhance lives.
Position Summary:
The Client Relations Coordinator plays a pivotal role in ensuring the seamless execution of quotes, orders, return authorizations, and various order management tasks. This position is essential in fostering strong relationships with both internal teams and external clients.
Key Responsibilities:
- Ensure accurate and timely processing of customer orders and inquiries.
- Communicate product specifications and discrepancies effectively to clients.
- Develop and maintain positive relationships with customers and internal stakeholders.
- Interpret and implement contractual agreements with precision.
- Collaborate with Sales, Marketing, Engineering Services, and Operations to fulfill customer needs.
- Exhibit professional communication skills, demonstrating excellent grammar and clarity.
- Adapt to various customer demands across different markets and segments.
- Engage in training, testing, and project-related activities as required.
- Represent the company in a professional and effective manner.
Travel Requirements:
No travel is required for this position.
Work Schedule:
This role requires a commitment of 40 hours per week, with flexibility to work any 8-hour shift between 8:00 AM and 8:00 PM.
Qualifications:
Education: A Bachelor’s degree is required.
Experience: A minimum of 5 years in a Customer Service or Corporate environment is preferred.
Essential Skills:
- Professional representation of the business at all times.
- Ability to thrive in a dynamic and flexible work environment.
- Self-motivated with a focus on enhancing the customer experience.
- Strong verbal and written communication abilities.
- Detail-oriented problem solver with a positive attitude.
- Collaborative team player with leadership capabilities.
- Aim for personal and professional growth within the organization.
- Proficient in software applications such as SAP, Microsoft Office Suite, and SharePoint.
- Excellent typing and keyboarding skills.
- Strong analytical and mathematical skills.
- Willingness to work varied schedules, including holidays and weekends if necessary.
Desirable Skills:
Basic knowledge of fiber optic cables and connectivity products is advantageous. Proficiency in Spanish is a plus.
Soft Skills:
Strong interpersonal skills, a solid work ethic, and a commitment to delivering exceptional customer service are essential.
Corning Incorporated is committed to fostering an inclusive environment and prohibits discrimination based on race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected status. We ensure reasonable accommodations for individuals with disabilities throughout the application and interview process.
